Traveling Member Services Rep

Join to apply for the Traveling Member Services Rep role at Industrial Credit Union
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Are you ready to take your customer service skills on the road and make a real impact? At Industrial Credit Union, we’re looking for a full‑time Traveling Member Services Representative to join our team. You’ll be the face of our credit union, traveling between branches, serving members, and promoting our mission. With a competitive pay rate of $22 - $25 per hour plus a $1 premium for travel, you’ll enjoy the variety and flexibility this role offers.

• Medical, dental, and vision
• 401(k) with company match
• Company‑sponsored life insurance
• Long‑term disability insurance
• Sick time
• Generous PTO

This is a full‑time customer service position, working Monday through Saturday with a flexible 5‑day, 40‑hour workweek. You’ll be traveling between our various locations across Whatcom County, so each day will offer something new!

As a Traveling Member Services Rep, your day will be all about creating positive member experiences while traveling between our branches. You’ll conduct financial transactions such as deposits, withdrawals, and loan payments, and follow up on member accounts to ensure everything is in order. You’ll also make meaningful phone calls to connect with members, offering solutions that best fit their needs.

As the primary contact for members, you’ll build strong relationships and be a vital part of their financial journey. You’ll promote our credit union’s mission, vision, and values, ensuring every interaction is seamless and supportive.

• High school diploma or equivalent
• Ability to travel between branches within Whatcom County
• 6+ months of customer service experience
• Strong math, organizational, and problem‑solving skills

At least 6 months of cash handling or teller experience in a credit union is preferred but not required – we can train you!

Industrial Credit Union has been a pillar in Whatcom County for over 80 years. Our commitment to providing affordable financial services reflects our mission to empower members at every stage of their financial journey. In addition to fulfilling the banking needs of our community, our employees embrace our values of accountability, dependability, integrity, and stability. We offer competitive pay, benefits, and a supportive, growth‑centered work environment.

If you’re excited about this customer service opportunity, we’d love to hear from you! The application process takes just 3 minutes and is mobile‑friendly – start your journey with Industrial Credit Union today. Please note that any offer of employment is contingent upon the agreement to complete a background check.