Community Assistant

Overview

Company:
Yugo USA
Community:
Stateside, Bellingham, WA

Job Title:

Community Assistant
Position Type:
Part-time / Hourly / On-Site
Compensation: 19.13/hr

The Community Assistant (CA) role is a leadership and career development opportunity that goes beyond a part-time job. The CA helps create a supportive and vibrant living environment within a student housing apartment community. CAs contribute to the marketing and leasing process and assist with resident needs, promote community engagement, and maintain a safe and inclusive atmosphere. The Community Assistant serves as a resource, provides customer service, and supports the overall well-being of residents.

• Customer Service:
  Provide exceptional customer service to residents, prospective residents, and their guests. Create a welcoming and inclusive atmosphere by promptly addressing concerns, maintaining a clean and organized community space, and ensuring a positive resident experience.
• Resident Support:
  Assist residents with inquiries, concerns, and requests in a friendly and professional manner. Serve as a knowledgeable resource regarding community policies, procedures, and services. Provide guidance and referrals to appropriate campus resources when necessary.
• Leasing & Marketing:
  Play a significant role in the leasing and marketing process at the community. Duties include outreach marketing, social media strategy, delivering tours, fielding digital inquiries, calls and visits, and more.
• Community Engagement:
  Develop and implement engaging activities, events, and programs to foster community spirit and resident involvement. Collaborate with staff to create a diverse and inclusive community that promotes social connections and growth.
• Administrative Duties:
  Manage resident inquiries, maintain accurate resident records and documentation, assist with room assignments, move-ins, and move-outs, and support communication channels such as bulletin boards and newsletters.
• Safety and Security:
  Promote a safe living environment by adhering to and enforcing community policies and procedures. Report maintenance issues, safety concerns, and policy violations to appropriate staff. Assist with emergency response and crisis management protocols.
• Team
  
  Collaboration:
  
  Work with staff to ensure seamless operations, participate in meetings and training, and support Resident Directors and other staff as needed.
• Participating in the turn process.
• Additional responsibilities and requirements may be assigned based on the specific needs of the housing community and institution.

• Strong communication and interpersonal skills, with the ability to work with diverse groups of people. Demonstrated ability to lead, motivate, and mentor others.
• Ability to work effectively in a team environment.
• Strong organizational and time management skills.
• Knowledge of or willingness to learn about campus resources and services.
• Understanding of and commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends, and occasional special events.
• Ability to be on-call for emergencies.
• Current account is in good standing (if current resident).

• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Leadership - Exhibits confidence in self and others;
  Inspires and motivates others to perform well;
  Effectively influences actions and opinions of others;
  Accepts feedback from others;
  Gives appropriate recognition to others.
• Teamwork - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others  views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Builds morale and group commitments to goals and objectives;
  Supports everyone s efforts to succeed.
• Diversity - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment-free environment;
  Builds a diverse workforce.
• Professionalism - Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Ethics - Treats people with respect;
  Keeps commitments;
  Inspires trust in others;
  Works with integrity and ethically;
  Upholds organizational values.
• Attendance/Punctuality - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on…