CBE Student Success Coordinator

Job Description

This position is intended to help Bellingham Technical College (BTC) design and implement student support strategies to improve student outcomes in programs and classes implementing Competency-Based Education (CBE) practices. The CBE Student Success Coordinator will focus their efforts on successful student persistence, retention and completion of these students. The position is funded through a five-year Title III Strengthening Institutions Program (SIP) grant project, Meeting Workforce Demand Through Competency-Based Education (CBE).

The grant is scheduled to end September 30, 2031; however, grant-funded positions are temporary, dependent upon project funding, and can end at any time funding is discontinued.

Under the general direction of the Executive Director of Student Access and Success, the CBE Student Success Coordinator will lead the design and implementation of onboarding and navigation strategies while developing systems that promote persistence, support credential attainment, and reduce achievement gaps for students in BTC programs implementing CBE practices. Through both direct service supporting students and collaboration with campus partners, the CBE Student Success Coordinator will utilize technology to increase retention and completion of CBE students.

• Work collaboratively with Student Services Leadership Team and other campus partners to identify and assess effectiveness of CBE support services and communication practices to identify areas of improvement to facilitate increased student persistence and completion
• Deploy coaching and proactive advising techniques to support student progression in CBE programs
• Design and implement onboarding and retention practices and initiatives in response to evidence-based needs
• Work collaboratively with faculty, instructional designer and content developer to embed systems into the Learning Management System (Canvas) to identify struggling students and develop interventions
• Collaborate closely with Institutional Planning and Assessment to identify data points necessary to monitor student progress within CBE pathways
• Work with a caseload of students, providing direct support and monitoring progress and persistence

• Utilize existing technology including Conex Ed and ctcLink to engage students effectively through communication focusing on retention and completion

• Explore technology solutions, including use of Artificial Intelligence, to build capacity to support students in CBE programs
• Identify, develop, coordinate, and facilitate professional development opportunities related to CBE practices and strategies that support student enrollment, persistence, and completion

• In partnership with Title III Senior Research Analyst, develop and provide training to BTC employees regarding data-informed assessment of CBE support practices

• Work with other departments on campus, including all Student Services departments, Instruction, faculty, and grant programs as necessary to meet grant outcomes

• Exercise excellent oral and written communication skills, including development of effective onboarding and retention initiatives

• Perform other duties as assigned

Supervisory Responsibilities:

• Supervise the CBE temporary navigator (one year)

• Excellent customer service skills
• Able to work effectively with student and employee members from diverse backgrounds
• Proficient in writing documentation, either independently or using collaborative tools
• Able to adapt readily to new challenges, processes and job responsibilities
• Proficient with technology and able to learn new technology platforms quickly
• Strong analytic and problem-solving capabilities
• High levels of integrity and discretion, including in accessing…