Mobility Specialist

Applications must be received by Wednesday, February 11, 2026, at 9:00 pm PST for consideration.

Please attach a cover letter to the application. Your cover letter should address why you are interested in this position and what makes you a good fit for this role.

In-person interviews are tentatively scheduled to be held on Friday, February 20, 2026. Please plan to be available. Online testing will be February 12-15.

COMPENSATION: 2025/2026 Rates

• Pay range is Step A $30.14
  - Step F $37.68. Non-Exempt hourly, represented position.

Performs WTA’s paratransit eligibility certification process by processing applications and performing interviews. Performs the no-show policy and suspension process. Works on Mobility team activities such as rider access and training.

In conjunction with the Mobility Coordinator

1.Eligibility Coordination:

a. Process:
Assists new and re-certifying paratransit applicants in completing the eligibility application process. Reviews application information and determines service eligibility. Determines adequacy of information provided, performs in-person assessments (inside and outside of the office, in applicant residence, as needed), conducts professional verifications and gathers other information required for an eligibility determination. Communicates decisions, appeals process and guidance on how to use the fixed route and paratransit services.

Works with paratransit applicants and riders to determine other transportation options, including using the fixed route system. Communicate with medical professionals, caregivers and community advocates in connection with the eligibility process. Advises the Americans with Disabilities Act (ADA) Coordinator/Paratransit Manager of Reasonable Modification requests to render a decision. Conducts no-show violation analysis, including coaching riders to reduce no-shows and late cancels, as well as sending notification of service suspension.

b. Appeals:
Assists with Eligibility Appeal process.

c. Location Assessments:
May conduct location checks (access checks) and mobility checks (in-home assessments), distance and geography data confirmation, path of travel research and other matters related to ADA requirements and eligibility determinations. Monitors riders for changes in functionality and/or eligibility expiration dates. Takes actions appropriate for re-certification or changes to eligibility status.

2.Policy and Regulation Compliance:
Keeps abreast of regulatory changes and industry best practices. Attends conferences and training as needed. Completes certification programs as needed. In conjunction with Paratransit Manager, analyzes ridership, service efficiency, ADA compliance, and other key performance indicators.

3.Training:

a. Assists with training for Transit Operators, Customer Service Representatives (CSRs), Dispatch and other WTA personnel in areas related to ADA compliance, passenger assistance, disability awareness, and eligibility process.

b. May provide base level travel training on both the fixed route and paratransit services. Refers higher level (more complicated, on-going) travel training opportunities to the Travel Trainer.

4.Records and Communication:
Maintains confidential client records (physical and electronic) for managing rider eligibility, application and appeal process, including correspondence related to these processes. Assures appropriate confidentiality with internal and external communications.

1.Assists with presentations to organizations, senior centers, assisted living communities, and other places regarding fixed route service, paratransit service and travel training. May assist with tabling, logistics, customer service and other duties as needed at community outreach events.

2.Approves Personal Care Attendants for both paratransit and fixed route service.

3.Serves as a resource for passengers experiencing issues accessing services, such as physical locations, communications and processes (i.e. service expectations, difficulty understanding the booking process, etc.).

4.Upholds best practices and WTA's best interests while complying with ADA, Federal…