Terminal Agent Job Bellingham area,Washington USA,Entertainment & Gaming

Position: Terminal Agent (Variable Schedule)
JOB SUMMARY

The Temporary Terminal Agent contributes to the Port of Bellingham operations by providing customer service at the Bellingham Cruise Terminal for passengers on the Alaska Ferry System. This position is classified as temporary, meaning full or part-time work during peak season OR on a year-round basis, working less than twenty (20) hours per week for not more than 800 hours in a calendar year.

Weekend availability is necessary.
This position requires flexibility
- Sailing days (Friday's) are mandatory. Weekends and availability to close two (2) days per week is necessary.

ESSENTIAL FUNCTIONS

Performs ticketing duties for the Alaska Marine Highway on sailing days.

Performs regular custodial services including cleaning restrooms, sweeping, mopping floors, washing windows, dusting, and vacuuming.

Provides traffic control and customer assistance in the staging of vehicles on the ferry.

Performs grounds clean-up and minor maintenance duties on and in the Cruise Terminal Building, parking lot and grounds.

Must be familiar with proper emergency procedures established for the Bellingham Cruise Terminal Building and be prepared to direct customers in an emergency.

Must be familiar with MARSEC security procedures and report any unusual events to the supervisor. Screen passengers and passenger vehicles.

Assists with various terminal operations as assigned: parking, displays, traffic control, special events, guided tours, and building security.

Assists with shore side support for ferry and transportation activities.

Performs security checks on Cruise Terminal and follows prescribed procedures.

Ensures that warehouse is maintained, and that items are stored in an orderly fashion.

Assists in event set up and clean up as needed.

Raises and lowers flags from flag area, including securing and maintaining flags in good condition.

Performs other duties as assigned.

OTHER

The Bellingham Cruise Terminal hours of operation are from 8:00 am to 8:00 pm. Terminal agents start at 7:00am so they have an hour in the morning to tidy up before we open doors. Hours can vary depending on events and ferry schedules. The schedule varies between 6 and 11 hours a day depending on need. Weekend is 6 hours split shift.

Sailing days are 11 hours.

QUALIFICATIONS

Required:

Combination of prior experience and service characteristics that will prepare the successful candidate to represent the Port of Bellingham and the Alaska Marine Highway System.

Preferred:

At least two years of prior customer service experience.
At least a year of cash handling experience.

LICENSES REQUIRED

Valid Washington State driver’s license is required.
Must be able to obtain CPR/First Aid certification after hire.

SKILLS AND ABILITIES

Willingness to perform regular custodial duties.
Demonstrated service characteristics including effective interpersonal skills, patience, willingness to learn, attentiveness, adaptability, responsiveness, stress management, problem solving, time management, organizational, and safety-minded.
Has the ability to develop and maintain effective working relationships.
Effective written and oral communication skills are required.
Ability to effectively work with Microsoft Office applications.
Computer Savvy, being able to pick up use of different ticketing systems.

LEVEL OF AUTHORITY

Position is responsible for specified tasks within the department and does not supervise the work of other employees. Position may be responsible for representing the Port to the public on a regular basis.

WORK ENVIRONMENT

Dirt
- Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☐
Fumes
- Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☐
Smoke
- Never ☒, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☐
Water
- Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☒
Noise
-…