Housekeeping Supervisor - Suites

Oxford Suites Bellingham - Housekeeping Supervisor

Base pay range: $25.00/hr - $26.00/hr

At Oxford Collection of Hotels, we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage
• 401(k) with profit sharing
• Generous paid time off
• Exclusive discounts at our properties
• Ongoing training, leadership development, and career growth opportunities

The primary responsibility of the Housekeeping Supervisor is to supervise and oversee the daily activities of the housekeeping staff to ensure that the standards of cleanliness and sanitizing of the hotel are achieved and maintained consistently, providing the highest level of guest satisfaction in cleanliness and service.

• Ensure standards of quality control and regularly scheduled cleaning programs (i.e., floor care, deep cleaning, changing shower curtains, etc.) are maintained
• Inspect public spaces and randomly selected rooms for quality
• Perform inspector position and spot check rooms to ensure that quality standards are met
• Perform housekeeping, laundry, and/or houseperson functions including deep cleaning when necessary
• Submit maintenance reports/requests to the Maintenance Department for any issues identified
• Assist in training new employees and providing continuous on-the-job training
• Assist with special requests and issue supplies to staff, and log items into the Lost & Found log as needed
• Record lost and found articles and secure them in the proper area
• Coordinate frequently with maintenance, front desk and bistro staff to ensure smooth operations and guest satisfaction
• Assist with implementation of company programs and supervise daily operations to comply with SOPs, maintain cleanliness ratings, and motivate team members
• Ensure all equipment and furnishings are kept in good operating order, reporting any maintenance issues immediately, preventing loss of revenue due to malfunction

• Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Serve as a role model for Housekeeping staff and other employees
• Supervise, train, and mentor housekeeping staff, offering guidance, resolving issues through open communication, and proactively presenting solutions to management
• Assist in evaluating staff performance, reviewing time and attendance records, scheduling, and ensuring compliance with company policies, scheduled breaks, and overtime regulations
• Attend daily and weekly staff meetings in the Manager’s absence

• Interact and acknowledge guests in a friendly and customer focused manner as needed
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

• Communicate effectively with all hotel staff to ensure smooth delivery of services
• Coordinate with front desk, maintenance staff and General Manager on matters requiring attention
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Other duties as assigned

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Professional Appearance – Presents a professional and polished look
• Stress Management – Exhibits self-awareness…