IT Support Systems Administrator

The IT Systems Administrator is a full-time, in-house technical resource responsible for managing and maintaining CAS’s core IT infrastructure and providing hands‑on support to employees across all departments. This role replaces the historically outsourced support model and brings essential day‑to‑day oversight in‑house, ensuring faster response times, tighter control over system security, improved uptime, and better alignment with operational priorities.

The IT Systems Administrator will manage identity and access, workstation deployment, email routing and distribution lists, Office 365 administration, hardware/software troubleshooting, and general Tier 1–2 technical support. The role also supports internal automation initiatives and collaborates closely with Operations, Implementation, and Software teams.

• Identity, Access, and Directory Management
  • Administer Microsoft Active Directory (user accounts, security groups, GPOs, password resets, permissions).
  • Maintain Azure AD management, MFA configuration, and security policies.
  • Provision and de‑provision accounts across all CAS systems (O365, VBA, Egnyte, SharePoint, VPN, Proprietary Tools).
  • Build and maintain Office 365 mailboxes, aliases, shared mailboxes, and distribution groups.
  • Manage O365 policies for retention, encryption tools, and device compliance.
  • Troubleshoot mail flow, quarantined messages, blocked senders, and external connector issues.
• Endpoint & User Support
  • Serve as the primary point of contact for day‑to‑day tech issues: hardware, software, connectivity, VPN, printers, VoIP.
  • Perform remote support using integrated tools.
  • Manage workstation setup and standardization (PC desktop‑laptop systems, docking stations, monitor configs).
  • Maintain inventory of company hardware, laptops, and peripherals.
• Productivity & Workflow Tools
  • Egnyte / SharePoint file access issues.
  • Basic Microsoft Office troubleshooting for Excel, Outlook, Teams, Word, PowerPoint.
• Automation, Scripting & Technical Operations
  • Use Power Shell
    , Python
    , VBA
    , C#, or Java when needed to:
  • Run scheduled server operations.
  • Opportunities to support internal tools (CRAB, CAVA, CORE, Visual Basic‑VBA macros, daily task automations).
  • Create and maintain task scheduler jobs and lightweight scripts to improve efficiency.
  • Assist with QA/test environments for software updates, integrations, and deployments.
• Security & Compliance
  • Implement and monitor security policies for MFA, device protection, encryption, and access controls.
  • Assist with SOC1 audit requests (e.g., screenshots, data flow verification, access logs).
  • Maintain compliance with HIPAA, ERISA, data privacy, and TPA‑specific security standards.
  • Conduct periodic reviews of user permissions, distribution lists, and system access.
  • Coordinate with contracted outsourced vendors for escalated server/network infrastructure issues.
  • Provide hands‑on support for Internet, firewall, VPN, file server migrations, and system upgrades.

• 3–5+ years experience in IT Systems Administration or comparable role.
• Strong understanding of:
  • Power Shell scripting
  • Endpoint management and general IT troubleshooting
  • Windows Server fundamentals
  • Working experience with:
    Python, Visual Basic, or other scripting languages (Java/C#, a plus, not mandatory)
  • Remote support tools
  • Ticketing systems and task management workflows (Asana preferred)
  • Experience supporting medium‑sized organizations (50–150 staff) strongly preferred.
  • Knowledge of HIPAA compliance (preferred but can be trained).
  • Strong documentation habits and follow‑through.
  • Excellent communication with non‑technical users.
  • Ability to prioritize high‑volume requests and manage concurrent tickets.
  • Comfortable operating in a fast‑moving TPA environment with shifting priorities.
  • Proactive problem‑solving mindset identifies issues before they escape.

• Reports to:
  
  VP of Operations
• Collaborates with:
  • All Departments
  • Leadership for escalated items
  • External technical vendors

Mid‑Senior level

Full‑time

• Information Technology

• Insurance

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