Community Manager

This position is responsible for effectively managing and coordinating people, activities and available resources to maximize the successful operation of the property. This position oversees daily property operations as well as leasing and maintenance items to deliver best in class service and property performance. This position works closely with property owners and upper management to meet property objectives and operating performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, vendor relations, etc
• Works closely with the Portfolio Manager to achieve optimum new lease and renewal pricing
• Develops strategies and executes action plans to align property goals with company goals
• Responsible for active team participation in all company programs and initiatives
• Exhibits role model behavior in customer service and professionalism
• Oversees community administrative and reporting functions; partners with Accounting Department to ensure accurate financial reporting
• Maintains property cleanliness and curb appeal
• Adheres to the letter and spirit of Fair Housing and Employment laws. Ensures the same level of compliance from all team members.
• Partners with HR/Portfolio Manager in the recruitment and retention of quality employees where applicable
• Adheres to all risk and safety protocols and audits
• Drives the growth and development of the team through effective coaching and counseling techniques; partners with Training when needed
• Completes additional tasks or projects as assigned by the Portfolio Manager

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions.
• Written Communication - Writes clearly and informatively;
  Presents numerical data effectively;
  Able to read and interpret written information.
• Business Acumen - Understands business implications of decisions;
  Displays orientation to profitability;
  Demonstrates knowledge of market and competition;
  Aligns work with strategic goals.
• Cost Consciousness - Works within approved budget;
  Develops and implements cost saving measures;
  Contributes to profits and revenue;
  Conserves organizational resources.
• Ethics - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically.
• Organizational Support - Follows policies and procedures;
  Completes administrative tasks correctly and on time;
  Supports affirmative action and respects diversity.
• Judgment - Displays willingness to make decisions;
  Exhibits sound and accurate judgment;
  Supports and explains reasoning for decisions;
  Includes appropriate people in decision-making process;
  Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities;
  Uses time efficiently;
  Plans for additional resources;
  Sets goals and objectives;
  Organizes or schedules other people and their tasks;
  Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness;
  Looks for ways…