Event Services Manager

Event Services Manager – WWU College of Business & Economics

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Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. Western is recognized nationally for its successes, such as being named one of the top public master's‑granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report.

The Viking Union Department supports Western’s mission by enriching the community through student focused services and welcoming spaces. It encourages applications from women, people of color, people with disabilities, veterans, and other underrepresented backgrounds.

The Event Services Manager is responsible for the management of services that support the logistics and production of events at the Viking Union and large-scale university events across the campus, and for oversight of reservation processes for the Viking Union Lakewood and exterior spaces.

• Direct operations of Event Services including Audio/Visual, Reservations, and Event Staff services.
• Develop procedures and standards for space reservation and service utilization.
• Review quality of Facilities and equipment.
• Consult with clients on event logistics and supervise delivery of services.
• Schedule staff for setup and takedown, capacity monitoring, ticketing and crowd management.
• Generate estimates and issue service agreements.
• Lead reconciliation of charges, invoice clients, and manage billing.
• Support university’s preparation for freedom of expression and other unplanned activities.
• Order services and submit work orders on behalf of Student Involvement Organizations.
• Develop and recommend fee structures and rates.
• Establish annual goals and evaluate service delivery quality.

• Supervise staff in processing reservation requests and approving space use.
• Ensure proper procedures for key assignment and equipment checkout; refer access control issues to Area Access Manager.
• Delegate and review billing for space and equipment use.

• Supervise staff delivering professional Audio and Visual support services.
• Review weekly schedule and verify staffing.
• Delegate and review billing of Audio/Visual Services.

• Provide general supervision to staff and second‑line supervision of student employees.
• Approve leave, vacations, and overtime.
• Prioritize work assignments and schedule staff.
• Participate in training on inclusion, diversity, and related topics.
• Develop training on event setup, crowd management, sound, and ADA standards.
• Evaluate employees and recommend professional development.
• Conduct hiring and lead full‑time and temporary staff hiring.

• Use event management software to track reservations, record event details, and produce reports.
• Generate custom reports and refine workflow.
• Use specialized software for floor plans and diagrams.
• Demonstrate competency in Microsoft Office products.
• Act as software administrator for campus departments.

• Act as Budget Authority for expenses and purchases.
• Supervise and plan cyclic purchase of equipment.
• Monitor transactions to ensure budget compliance.
• Issue invoices to on‑campus and off‑campus users.
• Develop and recommend service fees and rate adjustments.
• Interpret policy and fee structures for appropriate charges.

• Bachelor’s Degree or equivalent combination of education and experience.
• 2 years of event planning, production, or venue management experience.
• Experience working effectively in diverse and inclusive environments.
• Proficiency with Microsoft Office products.
• Experience supervising employees with hiring, training, and evaluation responsibilities.
• Strong interpersonal and communication skills.
• Attention to detail.
• Experienc…