Engagement Center Manager
Job in
Bellingham, Whatcom County, Washington, 98227, USA
Listed on 2026-09-28
Listing for:
National Research Center for College & University Admissions
Part Time
position Listed on 2026-09-28
Job specializations:
-
Management
Client Relationship Management, Project & Program Management
Job Description & How to Apply Below
Role Overview
The Engagement Center Manager (ECM) is responsible for building and leading a high performing team of Engagement Ambassadors who connect with alumni, parents and friends of a college or university or other institution. The ECM enthusiastically motivates staff and leverages
Encoura’sengagement platform to deliver personalized, omni-channel outreach including phone, text, and personalized video to every constituent. This role offers valuable experience in team building, program management, budgeting, and other critical skills needed for long-term success in fundraising and engagement. The ECM works onsite andis responsible for managing the day-to-day operations of the engagement center’s fundraising program.
- Build and sustain a strong engagement culture by recruiting, hiring, coaching, and developing a team of part time Engagement Ambassadors and Supervisors.
- Deliver an exceptional client experience through consistent communication with clients and Encoura internal teams.
- Utilize insights to develop and execute daily outreach strategies that maximize constituent engagement. Examples of daily outreach strategies include telephone, texting, and video.
- Monitor program performance and adjust tactics to achieve both short- and long-term client goals.
- Maintain positive, collaborative relationships with clients, coworkers, and leadership.
- Coordinate efforts with program-specific support teams to ensure seamless execution.
- Manage Encoura’s engagement platform to deliver personalized, omni-channel outreach to every constituent.
- Design and implement strategies to motivate and retain staff members.
- Analyze program results and reporting data, including forecasting, projections, and statistical analysis to drive program improvements.
- Serve as the site’s HR and payroll liaison, coordinating with HR to support staffing, performance management, timekeeping, and compliance.
- Actively monitor program budget and expenses to ensure financial performance and efficiency.
- Within 1 month ,you’ll:
Build strong stakeholder relationships, understand client goals and obligations, lead effective
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