Patient Care Coordinator

Position Summary The Patient Care Coordinator (PCC) supports both clerical and clinical functions to meet the needs of the nursing department. This role works closely with the Charge Nurse, pharmacists, and clinical liaisons to oversee daily scheduling tasks, including pending patients, Start of Care (SOC) appointments, routine in-office visits, and home visits. The PCC also assists with hospital discharges and ISI SOC coordination.

Additional responsibilities include triaging incoming nursing department calls and troubleshooting issues promptly. The PCC reviews patient chart documentation, logs nursing visits from RN-written itineraries, and runs reports to monitor visit completion and compliance. This position also provides coverage for the Scheduler and CNA during absences and breaks.

Essential Job Functions Evaluates nurse staffing in the morning to determine if coverage is needed or if schedules need to be rearranged.

Participates in patient pending reports to review pending and hospitalized patients and helps assess RN availability to schedule Start of Care appointments. Scheduling for hospitalized patients is done collaboratively with the Charge Nurse.

Prepares SOC folders with necessary Care Tend documents and patient teaching materials and performs RN SOC Review after patient’s first appointment.

Schedules in-office and home visits for patients with consideration of environmental conditions.

Ability to cover for CNA and Scheduler duties during absences and breaks including preparing and scheduling next day's visits, greeting and rooming patients for in-office appointments, cleaning and preparing patient rooms between appointments, monitoring inventory, answering phones.

Answers the phone promptly and communicates in a clear, courteous, friendly manner with patients, providers, and co-workers.

Triages incoming phone calls from patients, doctors' offices, and other nursing facilities.

Reviews and audits of chart notes and itineraries daily, reporting any discrepancies or errors to the Clinical Nurse Manager.

Completes patient discharges daily.

Aggregates weekly report for count of patient visits.

Audit RN itineraries daily against documentation and input completed visits into the nursing log.

Responsible for working with RN to interpret physician’s orders and scheduling according to orders.

Provides education to clients and/or caregiver on treatment, ongoing care, and what to expect for appointments.

Completes tasks and runs reports in required platforms.

Facilitates patient complaints or issues to appropriate departments.

Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary ISI information.

Participates in staff meetings and training.

Maintains a clean, organized, and comfortable work environment.

Maintains an adequate level of supplies.

Promotes better understanding of facility policies in contact with patient families.

Schedules patient appointments.

Considers the culturally diverse needs of patients.

Reviews on call messages daily and processes accordingly.

Maintains clinical and facility records as indicated.

Adheres to all agencies, payroll, billing and documentation of policies and procedures.

Follows organization of infection control policies and procedures.

Demonstrates proficiency in Microsoft Office Suite, Care Tend, and other relevant software platforms.

Performs other duties as assigned.

Duties, responsibilities, and activities may change at any time with or without notice to meet organizational needs.

Supervisory Responsibilities This role does not have any supervisory responsibilities.

Reports To:

Clinical Nurse Manager (and/or Charge Nurse, as applicable).Required Education, Licensure & Experience All requirements below are job-related and…