Sales Support Coordinator

JOB TITLE:

Sales Support Coordinator

REPORTS TO:

Sales Support Manager

STATUS:
Full time, non-exempt

LOCATION:

Bellingham, WA (on-site)

SALARY RANGE: $24.00-$27.00/hour

BENEFITS:
Medical, dental, and vision insurance, optional FSA/HSA, 401k with 6% employer match, life and AD&D insurance, Employee Assistance Program, short & long term disability, tuition reimbursement, 21.67 days of paid time off + 10 holidays

We believe that sustainability should not require customers to compromise on price, convenience, or performance. Our mission is to create positive and systemic environmental impact by making our biopolymer solutions cost competitive, more convenient, and better performing than the synthetic chemicals we displace. We value innovation and take pride in challenging the status-quo; we choose to view obstacles as opportunities. We value new ideas and encourage the team to apply creativity and invent new solutions to meet challenging demands.

We foster open, direct communication, and a collaborative working environment through our unique approach to work culture. We value our employees and demonstrate that through our compensation and benefits programs and opportunities for growth and development.

Cesco Solutions is an industrial water treatment provider specializing in high-organics wastewater from food processing and related industries. As part of Tidal Vision, Cesco leverages chitosan-based chemistry as a sustainable alternative to traditional metal-based coagulants to improve clarification, reduce sludge, and enhance treatment efficiency. By combining advanced chemistry, application expertise, and operational support, Cesco helps facilities optimize wastewater performance, lower chemical consumption, and maintain regulatory compliance while advancing more sustainable treatment practices.

Tidal Vision and Cesco Solutions strive to build and invest in the highest performing and most innovative team. We put our people and customers above process, avoid company-wide rules as much as possible, and have the courage to take unusual approaches to advance our mission. With this approach, we believe we can create a more flexible, fun, stimulating, creative, collaborative, and innovative organization.

Our commitment to developing, practicing and promoting direct and open communication, responsibility and freedom, and leading with and seeking context is a responsibility for every role at Tidal Vision.

The Sales Support Coordinator plays an important role in supporting the Commercial Sales team and contributing to revenue growth by helping with sales opportunities from initial inquiry through quotation, order processing, and fulfillment. This role coordinates customer setup, order entry, purchasing, and service inquiries while maintaining accurate records and providing timely, professional communication to customers and sales team members. Working closely with Sales, Accounting, Production, Logistics, vendors, and other partners, the coordinator helps resolve issues, organize resources, and keep customer requirements and orders moving smoothly.

The ideal candidate is detail-oriented, adaptable, and comfortable using ERP, CRM, and Microsoft Office tools to support a dynamic, customer-focused environment.

• Customer Setup & Order Processing:
  Enter, track, and manage customer orders and data accuracy from confirmation to delivery. Handle the processing of orders with accuracy and timeliness. Maintain customer forms, item data, product attributes, pricing, and customer item records.

• Customer Service:
  Respond promptly and professionally to questions from customers and sales team members, providing accurate information and helpful guidance. Manage inbound calls and emails, investigate and resolve product, order, and shipping concerns, and share relevant details such as pricing, order status, and shipment tracking. Communicate unexpected delays, issues, or changes clearly to customers and coworkers, coordinate with the appropriate departments to find solutions, and follow up to help ensure concerns are addressed.

• Purchasing:
  Communicate with vendors, request quotes, negotiate pricing, and place orders for supplies and equipment.

• Team
  
  Collaboration:
  
  Build strong working relationships across Sales, Accounting, Production, and Logistics by understanding each department’s responsibilities, processes, and areas of expertise. Coordinate with the…