Behavioral Health Dorm Case Manager

Position:
Behavioral Health Dorm Case Manager

Department:
Shelter Operations

Schedule:

Full-time, Non-Exempt

Compensation: $25 - $27 per hour DOE

L&I: A-3 6509-4

The Behavioral Health Dorm Case Manager is part of LMM’s Shelter Operations team and provides consistent, relationship-based support to residents experiencing mental health symptoms, substance use disorders, trauma, cognitive challenges, or recurring crises. The Case Manager helps residents establish goals, maintain stability, connect with community resources, and move toward housing and supportive services.

This role requires sound judgment, emotional steadiness, professional boundaries, and calm decision-making in a fast-paced environment. The ideal candidate works collaboratively with shelter staff and community providers while offering compassionate, grace-based support balanced with clear accountability.

• Paid Time Off (PTO): 120 hours to start, with accrual thereafter.
• Paid Holidays: 12 paid holidays annually.
• Medical, Dental, Vision, and Life Insurance after 60 days of employment:
  Comprehensive employer-sponsored plans are available to employees.
• 403(b) Retirement Plan with Employer Match: LMM matches up to 5% of employee contributions.
• Employee Assistance Program (EAP):
  Confidential support services for personal and work-related concerns.
• Paid Training and Professional Development Opportunities.
• Education Reimbursement Program.
• A Christ-centered workplace focused on mission-driven impact.
• For full details, please visit our website.

• Manage an assigned caseload by assessing resident needs, developing goals, monitoring progress, and meeting regularly one-on-one.
• Build trust-based relationships while maintaining professional boundaries and using LMM’s grace-based accountability approach.
• Recognize and respond to behavioral, emotional, or safety concerns, promptly involving leadership, behavioral health providers, crisis services, or emergency responders as appropriate.
• Complete required safety screenings and response procedures within training and scope. This position does not diagnose or provide clinical treatment.
• Use trauma-informed, recovery-oriented approaches, including motivational interviewing, de-escalation, active listening, and collaborative problem-solving.
• Coordinate referrals and continuity of care with behavioral health, substance use, medical, housing, crisis-response, and community providers.
• Help residents follow through with appointments, benefits, treatment recommendations, housing steps, and transition plans.
• Develop practical support plans when symptoms or behaviors affect safety, stability, or successful participation in shelter services.
• Maintain timely, accurate, objective documentation and communicate relevant information between shifts while protecting resident confidentiality.
• Assist with shelter operations, emergencies, behavioral escalations, groups, and resident activities as assigned.
• Advocate appropriately for residents while encouraging responsibility, informed choice, recovery, and progress.
• Attend supervision, biweekly Case Manager meetings, required training, and community-partner meetings.
• Maintain a calm, professional, collaborative presence and model supportive Christian relationships.
• Participate in group prayer and Christian devotionals.
• Support and train volunteers or interns as needed.
• Follow all LMM policies and complete other duties as assigned.

• Works alongside Program Staff, Case Managers, shelter leadership, volunteers, and interns.
• Collaborates with behavioral health providers, medical professionals, crisis responders, housing providers, and other community partners.
• Represents LMM, specifically the Emergency and…