Forward Deployed Engineer; FDE

Role description

A Forward Deployed Engineer who will drive enterprise AI transformation  is one of 7 select Anthropic implementation partners globally, and you will build the FDE Practice from first principles.

You will work directly with customers implementing Claude across their entire organization: from adoption and enablement through automating critical processes to building AI into their products. This is hands‑on technical work combined with strategic advisory. You are not a support function; you are the function. Your execution determines whether customers see real value from Claude.

You will also work with our hyperscaler partners for joint FDE deployment, architecting AI-native solutions within enterprise infrastructure, not bolting Claude on top.

You will combine deep technical expertise with consultative excellence, and move fluidly across three dimensions of customer value from Adoption to Innovation.

• Lead Claude rollout across the customer organization. Admin setup (SSO, multi-tenancy, access controls), role-based enablement workshops for different teams, identifying high-value use cases, establishing a champion network. You make Claude accessible and real for every part of the business.
• Build Claude into how the customer actually works. You architect agentic systems and intelligent workflows that automate critical business processes. You implement Claude into departmental systems, connect it to the customer data and existing tools (CRM, ERP, file systems), and create measurable automation that reduces cycle time and cost. You are writing prompts, designing workflows, building integrations, deploying production systems.
• Help the customer embed Claude into their own products and services
  -customer-facing applications that deliver differentiated value. This work deepens as the relationship matures and requires domain expertise and close collaboration with UST product and industry teams.
• Design and execute adoption engagements that take customers from contract signature to Claude actively used across multiple teams. Own everything from infrastructure setup and governance through enablement and champion development.
• Architect and implement Claude-based agents and intelligent workflows that automate customer business processes. This includes prompt engineering, API design, system architecture, integration with customer data sources, and deployment to production. You ship working systems, not prototypes.
• Serve as the primary technical partner between UST and the customer. Help them understand what Claude can genuinely solve-and what it cannot. Translate business problems into AI solutions. Shape technical strategy with clear-eyed judgment about trade-offs and constraints.
• Help customers manage the organizational and change-management dimensions of AI transformation. You work with multiple stakeholders (executives, IT, compliance, operations), understand corporate politics, and drive decisions through established processes.
• Define engagement milestones and success criteria with customers. Deliver predictably against scope. Balance UST business objectives with genuine customer success. Manage multiple customer relationships simultaneously.
• Write code, engineer prompts, design integrations, troubleshoot issues, and build things.
• Document patterns and playbooks that make each subsequent engagement faster and more effective. Create reusable components (prompt libraries, workflow templates, integration patterns). Share what you learn with the broader UST team. Build the practice.
• Partner closely with UST solutions architects, engineers, product specialists, and other FDEs. Know when to elevate and bring in specialized expertise. Operate as part of a high‑performing team.

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