Member Services Representative Weekend

Overview

Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing. Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that growth you can build a great career here.

Most of our senior managers started at the front desk and now earn base salaries that begin at $42k as a GM, $60k as a Regional Manager (responsible for 5-10 locations), and over $100k as a Regional Director overseeing 10+ locations. The role starts at the front desk where all of our Team Players are responsible for creating a positive member experience through superior customer service and cleanliness.

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist them with the new account sign-up process.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Positive attitude and ability to maintain a positive mental outlook.
• Customer service background preferred.
• Punctuality and reliability are essential.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma / GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Occasional exposure to commercial cleaning products during shift.
• Safety and cleaning protocols are prioritized for team members and members.
• Masking is required for team players at all times in-club and adherence to state and local mandates.
• Facilities are maintained to be clean and sanitized, with touchless check-in and safe distancing encouraged.
• Full-time employees have paid time off (PTO) and related
  
  Leave benefits where applicable.

• Financial wellness benefit, My Flex Pay .
• FREE Planet Fitness Black Card Membership for every Team Player.
• Employee Assistance Program (EAP) with free and confidential counseling resources.
• Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits for eligible Team Players.

What are you waiting for? APPLY TODAY!