IT Site Admin

Join to apply for the IT Site Admin role at Sonnax

Sonnax Transmission Company is part of Marmon Holdings, backed by Berkshire Hathaway. We are committed to making a positive impact on the world, offering diverse learning and working opportunities, and fostering a culture where everyone is empowered to be their best.

Who We Are

The Automotive Aftermarket Platform is a global collective organization delivering innovative, high‑quality solutions for the automotive aftermarket industry. As part of our shared services team, you will support multiple subsidiaries, each recognized for excellence in emissions systems, drivetrain components, ride control, electronics, and transmission technologies. Our platform approach enables collaboration, efficiency, and best‑in‑class performance across diverse product categories, driving value for customers worldwide.

What

You’ll Do End User & Desktop Support

• Serve as the first line of on‑site technical support for all local users, escalating appropriately to central IT teams.
• Install, configure, and troubleshoot endpoints, peripherals, printers, handheld devices, and shop‑floor technology.
• Deliver an excellent customer experience through fast, effective, and friendly support.

Infrastructure & Operations Support

• Act as the on‑site technical hands for servers, network equipment, wireless systems, security cameras, and access control.
• Assist central Infrastructure & Operations teams with maintenance, upgrades, patching, and hardware replacements.
• Perform routine health checks on essential systems and environmental monitoring equipment.

Project Execution

• Support major IT projects such as ERP migrations, application deployments, hardware refreshes, wireless upgrades, and security initiatives.
• Participate in process mapping and continuous improvement efforts to enhance efficiency and user experience.
• Document site‑specific system information, procedures, floor plans, cabling diagrams, and inventory.

Security & Compliance

• Maintain compliance with corporate IT security standards and participate in security audits and risk assessments.
• Assist in responding to security events, user access requests, and local compliance activities.
• Enforce endpoint management, MFA, patching, and acceptable‑use policies at the site.

Site Ownership

• Maintain the site’s hardware inventory, asset tracking, and lifecycle documentation.
• Develop strong relationships with local managers and employees to anticipate needs and proactively resolve issues.
• Provide after‑hours, on‑call, or weekend support as required by site operations.

What You’ll Need Education & Experience

• Two‑ or four‑year degree in Information Technology, Computer Science, Engineering, or related field; equivalent experience accepted.
• 3–5 years of hands‑on experience in technical support, systems administration, or IT field services.
• Experience supporting manufacturing, warehouse, or distribution environments is a strong plus.

Technical Skills

• Proficiency with Windows workstations, endpoint management, device imaging, and patching.
• Familiarity with networking fundamentals (switches, firewalls, Wi‑Fi, VLANs, VPN).
• Experience administering Microsoft 365, Azure AD, and common enterprise applications.
• Hands‑on experience maintaining servers, backup devices, UPS systems, and VoIP phones.
• Knowledge of SQL, virtualization (VMware/Hyper‑V), cloud services (Azure/AWS), and security tools preferred.
• Ability to diagnose hardware issues, replace components, and perform physical setup of equipment.

Soft Skills

• Strong communication, documentation, and customer service skills.
• Ability to work independently with minimal supervision in a fast‑paced environment.
• Excellent problem‑solving skills and a proactive mindset.
• Comfortable balancing day‑to‑day support with participation in longer‑term projects.

Physical Demands

• Ability to lift and move equipment up to 50 lbs (servers, UPS devices, switches, etc.).
• Comfortable climbing ladders, crawling under desks, or accessing tight spaces as needed.
  
  Dexterity to use tools, operate computers, and configure hardware safely.
• Use of appropriate Personal Protective Equipment (PPE) in designated environments.

What You’ll Gain Impact & Contributions

• Serve…