Automotive Product Support Representative

Automotive Product Support Representative page is loaded## Automotive Product Support Representative locations:
Bellows Falls, VTtime type:
Full time posted on:
Posted Todayjob requisition :
JRSonnax Transmission Company As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Respond to incoming technical calls and emails about Sonnax Transmission Specialty/ transmission replacement part products, heavy duty/high performance products, remanufactured valve bodies and Rostra powertrain components.
** Essential Functions/

Job Responsibilities:

*** Answer incoming technical support calls and emails, providing product support to customers and end-users, answering basic, non-complex questions concerning applications, specifications and quality issues of product.
* Understand and effectively relay Sonnax theory and operation of tools & fixtures.
* Triage higher level technical support calls and emails, obtaining relevant information and escalating as needed.
* Collect, record and report detail of customer complaints received by the department regarding quality, tolerances, specifications or application of products.
* Identify issues that need to be escalated and route appropriately.
* Utilize and help maintain department tools, systems and procedures that record daily phone, fax, e-mail or written customer product inquiries as well as provide quick access to product information and diagnostic assistance.
* Create and maintain packaging boards per packaging specs provided.
* Travel by air and/or ground both domestically and internationally to visit customers or industry trade shows.

** Education and/or

Experience:

*** Automotive technical experience or education.
* Strong customer service experience in an automotive environment.
* Strong organizational, interpersonal and problem-solving skills.
* Ability to read technical documentation such as mechanical drawings, electrical schematics, hydraulic and diagnostic flow charts.
* Proficiency with Microsoft Office products.
** Physical Demands:
*** No restrictions on wearing required PPE for area, including safety eyewear and steel toed shoes.#INDVTMIPay Range:
22.95 - 28.05

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , and please be sure to include the title and the location of the position for which you are applying.

Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies.
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