Planning Administrator

Strathclyde Business Park, Bellshill

From £27,000 per year (DOE)

Full-time | Monday–Friday | 37.5 hours

Plan. Coordinate. Keep Operations Moving.

This isn’t a typical admin role. You’ll be at the heart of our operations — responsible for planning engineer workloads, coordinating appointments, managing KPIs and ensuring our services run smoothly, efficiently and compliantly.

If you enjoy problem‑solving, working at pace, and being the person who keeps everything on track, this role is for you.

• Workforce Planning & Scheduling
• Plan and optimise daily engineer routes using our automated scheduling system
• Balance workloads and support manpower planning with Team Leaders and Engineering Managers
• Monitor programme progress and performance against client KPIs
• React quickly to changes, urgent jobs and last‑minute amendments

• Act as a key point of contact for customers and clients
• Manage incoming calls and emails professionally and efficiently
• Book, reschedule and confirm appointments
• Ensure appointment notifications are issued within agreed timescales

• Prepare and issue daily, weekly and monthly client reports
• Ensure compliance documentation is accurate and submitted on time
• Support adherence to gas and electrical safety legislation
• Maintain accurate system records to protect service standards

We’re looking for someone proactive and organised who enjoys responsibility.

• Previous experience in scheduling, coordination or administrative planning
• Confident managing diaries, workloads or field-based teams
• Strong organisational and time‑management skills
• Comfortable working in a fast‑paced environment
• Excellent written and verbal communication skills
• Good working knowledge of Microsoft Office and planning systems
• Ability to work independently and as part of a team

Experience in property services, facilities management or engineering coordination is advantageous — but not essential.

Monday to Friday
08:00 – 16:30 (37.5 hours per week)
No weekend work.

• Competitive Growth:
  Annual salary reviews to ensure you’re rewarded for your contributions
• Benefits Package:
  Enjoy industry‑leading perks and discounts at your fingertips, including employee discounts across major retailers, discounted gym membership, and the option to purchase up to 3 additional days of annual leave.
• Overtime Opportunities:
  Boost your earnings with regular overtime opportunities available.
• Giving Back:
  Take one paid volunteer day each year to support a cause that matters to you.
• Referral Rewards:
  Earn a £500 bonus when you successfully refer a friend to join our team.
• Wellbeing Support:
  Access confidential support through our Employee Assistance Programme, including mental health and wellbeing resources, and 24/7 GP access.
• Future Security:
  Plan ahead with our company pension scheme.
• Sustainable Travel:
  Save on your commute with our cycle‑to‑work scheme.
• Healthcare reimbursement scheme – claim money back for everyday healthcare costs, such as dental treatment, optical, physiotherapy and hospital stays.

You’ll be joining a growing facilities management company where operations matter — and where planners play a vital role in service delivery. This is an opportunity to build a career in operations coordination within a supportive, team‑focused environment.

• Bereavement leave
• Company pension
• Cycle to work scheme
• Free parking
• On‑site parking

• Administrative: 2 years (required)
• Customer service: 2 years (required)

In person