Account Manager

Equans is looking for an Account Manager to join our team in Bellshill on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

Working within a fast-paced Mobile Technical Services account in Bellshill, Glasgow, is a varied and highly responsible role. It requires strong organisation, clear communication and the ability to respond quickly to changing priorities while maintaining a consistently professional service for the client.

first point of contact for the Client
, you represent the account and play a central role in ensuring that requests, issues and operational requirements are managed efficiently from the outset. The importance of this responsibility cannot be overestimated: your actions influence client confidence, service continuity and the overall perception of the technical services team.

• Accountable for the financial performance of the contract.
• Ensure compliance with all statutory and company procedures across the stakeholder groups
• Ensure that all risks relating to (SHEQ) safety, health, environment and quality are effectively managed through the use of RAMS, PPE, training and company procedures to ensure a safe working environment for employees, clients and end users.
• Develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors to improve contractual operational performance.
• Develop meaningful and sustainable relationships with the Client and related Client organisations.
• Manage the client service delivery, which is spread over a number of locations, by ensuring all available resources work in a collaborative manner.
• Agree and maintain a clear business plan for the appointed contract.
• Set, monitor and control SLA’s and KPI’s seeking opportunities to provide added value across the delivery stakeholders.
• Work with operational personnel and the support team to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the client/company’s asset management system.
• Review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to escalat...
• To review contract performance monthly with the Regional Manager and agree future plans
• Drive successful contract negotiations and business improvement initiatives
• Manage any support functions as required to deliver a coherent service. And review the interface with third party suppliers and sub-contractors
• To maintain commercial understanding of the client contractual deliverables across all services and to regularly meet with the client to further understand their organisation and requirement.

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 x times annual salary
• Employee discount shopping schemes on major brands and retailers
• Cycle to work scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including Access Ability (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

• Previous account management experience with a good knowledge…