Manager, Business

Equans is looking for a Performance Manager to join our team working from the Bellshill Office, ML4 3NJ
. This is a permanent, full-time role working on average 40 hours per week. On offer is a competitive salary and in addition you will receive an excellent benefits package which includes a company car / car allowance.

As Performance Manager, you will ensure that services are delivered in line with contractual obligations, healthcare standards, statutory requirements, Equans policies and relevant ISO management systems.

Working closely with operational teams, client representatives, NHS Board representatives, healthcare stakeholders, subcontractors and internal governance functions, you will help embed a culture of compliance, accountability, risk awareness, sustainability and service excellence.

Your work will directly support the safe, compliant and effective operation of healthcare facilities, while helping to protect clinical activity and minimise disruption and service performance deductions.

• Develop, implement, maintain and continually improve quality management systems aligned with Equans standards, PFI contract obligations, healthcare requirements and applicable ISO standards.
• Lead and coordinate risk-based internal and external audits, compliance inspections, assurance reviews, statutory inspections and certification assessments.
• Ensure operational teams are prepared for audits and inspections, with accurate evidence maintained and findings effectively managed through to close-out.
• Manage non-conformance, corrective action, preventive action and lessons-learned processes.
• Maintain compliance registers, audit schedules, risk logs, action trackers and document control systems.
• Monitor performance against quality, compliance, health and safety, environmental and sustainability KPIs.
• Lead the preparation, validation and submission of monthly performance reports to the Client, Project Company and internal leadership teams.
• Ensure reports accurately reflect KPI data, statutory compliance, service performance, audit outcomes, improvement actions and contractual requirements.
• Manage and administer contractual Payment Mechanism processes, including:
  Performance monitoring,Service failure validation,Deduction management,Rectification verification,Performance trend analysis,Supporting evidence requirements
• Work with operational and commercial teams to review Payment Mechanism performance, challenge deductions where appropriate and identify opportunities to improve service delivery.
• Promote compliance awareness through coaching, briefings, training, toolbox talks and best-practice sharing.
• Support compliance with healthcare premises guidance, technical standards, local procedures and client-specific requirements.
• Monitor evidence relating to health and safety, fire safety, water hygiene, electrical safety, lifting equipment and environmental controls.
• Support compliance with Equans health, safety, environmental, quality and sustainability policies.
• Support and maintain compliance with ISO 9001, ISO 14001, ISO 45001 and other applicable management system standards.
• Attend and contribute to contractual, governance and performance meetings.
• Participate in the contract management on-call rota.
• Undertake designated technical compliance responsibilities, including Responsible Person or Appointed Person duties, where appropriately trained and authorised.

On offer includes a competitive salary and in addition you will receive an excellent benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Private Medical Insurance (Single)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including Access Ability (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Women Together (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

• Proven experience in quality, compliance, audit, assurance or…