Helpdesk Coordinator

Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a part-time role working 20 hours per week. On offer is a salary banding of £14,664 - £15,392, dependant upon skills and experience as well as benefits package.

Please note before applying – the hours of work are 17:00-22:00 (Thu to Sun).

• Answer calls for a growing multi contract fast paced Helpdesk.
• Live Call logging on Internal CAFM systems.
• Assigning and Dispatching to various resources via multiple channels.
• Work to Service Level Agreements preventing financial penalties to the business.
• Issue reports to Internal and external clients/Customers using in-house system.
• Pro‑actively Monitor and Chase work Orders to completion within the required SLA.
• First line support for our electric vehicle charging (GeniePoint) customers.
• Action requests via various channels.
• Administration tasks as required by the business.

• 24 days annual leave (+ public holidays) – pro rata.
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

• FM Helpdesk experience.
• Experience of working to strict SLAs & KPIs.
• Good customer service skills.
• Excellent attention to detail including a high level of accuracy.
• Experience in working in a fast‑paced environment.
• Experience with Microsoft packages.
• Ability to prioritise is essential.
• Evidence of the right to work in the UK.

As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you will find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including Access Ability, Encompass, RISE, Veterans & Reservists, WOMEN Together, Working Parents and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.