Retention Specialist: Build Loyalty & Boost Revenue; Hybrid
Job in
Bellshill, North Lanarkshire, ML4, Scotland, UK
Listed on 2026-06-13
Listing for:
Focus Group
Full Time
position Listed on 2026-06-13
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Focus Group in Bellshill is seeking a Customer Loyalty Executive to enhance customer retention by addressing the needs of at-risk accounts. You'll proactively engage with customers to resolve issues and demonstrate the value of staying with us. Strong communication and problem-solving skills are essential.
The ideal candidate has experience in customer service, particularly in handling complaints. The role includes a hybrid working model after the probation period, and various employee benefits such as 24 days annual leave and discounts.
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