Warranty Retail Invoicer

Renault Trucks – Volvo Group UK

Location: Bellshill, Scotland (Full time)

Renault Trucks, part of Volvo Group UK, is looking for a highly organised and detail‑oriented Warranty, Contract & Retail Invoicer to join our Aftersales team in Bellshill. This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working in a fast‑paced environment. You'll play a key role in ensuring vehicle repairs and maintenance work are invoiced accurately and efficiently while supporting both customers and internal teams.

• Processing invoices accurately and on time for warranty, contract, maintenance, repair and retail work.
• Translating job card information into chargeable invoice items using the correct operation codes.
• Ensuring warranty and contract claims are submitted in line with manufacturer procedures and standards.
• Managing and maintaining work in progress in line with departmental targets.
• Reviewing and resolving warranty and contract claim errors and rejected transactions.
• Managing sublet invoicing and supporting dealer partners.
• Applying appropriate environmental and sundry charges where required.
• Providing excellent customer service to both internal and external customers.
• Handling telephone enquiries professionally and efficiently.
• Supporting colleagues and assisting other departments when required.
• Working in accordance with Volvo Group UK's health, safety, quality and environmental standards.

• Pension scheme:
  Matched up to 5% of your salary, including death in service cover.
• Health Care Plan:
  Benefit from a free comprehensive health care plan provided by BHSF for you and your family.
• Employee Assistance Programme:
  Take advantage of our wellness, mindfulness, and counselling services to support your overall well‑being.
• Generous holiday allowance:
  Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
• Exclusive discounts on a range of purchases:
  Save on shopping vouchers, cinema tickets, holidays, travel, and more through My Active Discounts  and My Gym Discounts .
• Enhanced family‑friendly policies:
  We value work‑life balance and offer enhanced family‑friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5‑week paternity leave.

• Intermediate Microsoft Office skills and good IT literacy.
• A passion for delivering outstanding customer service.
• Previous invoicing, administration or automotive industry experience would be advantageous, although not essential.

We value your data privacy and therefore do not accept applications via mail.