Customer Service Advisor, Part Time

Work with us Everyday is an exciting new challenge as a Customer Contact Advisor with no two calls being the same. You will experience new things not to mention the weird and wonderful problems youll encounter theres no shortage of variety and plenty of opportunity to use your finely tuned people skills. By joining our team, youll be sharing your skills with the best in the business at a company where career development and training are a priority.

If youre already on your way to being a great advisor, Kwik Fit will get you there faster. The role itself will have you as the first point of contact answering a wide range of calls from dealing with customers online enquiries, bookings and payments to our very own fleet customers calling for advice and making bookings. As a Customer Contact Advisor, you will play an integral role in continuously meeting our customers needs and expectations all whilst delivering the very best customer service.

The following part time shift pattern is available:
Monday to Friday 1pm until 6pm, 25 hours over 5 days Training will be completed onsite, side by side Hybrid working one day per week once training has been successfully completed The Day to Day No two days are the same at Kwik Fit - Achieving key maximum performance results measured on telephone statistics, speed and accuracy. Maintain high levels of customer awareness and flexibility.

Report areas of improvement or concern to line manager. Work as a conscientious team member. Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times. Who we're looking for Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community. Striking that balance as a Customer Contact Agent requires a special skill set including:
Excellent keyboard skills. Excellent telephone manner. Sound commercial knowledge. Problem-solving and analysis. Excellent written and verbal communication. Excellent Customer Service skills. Ability to handle complex queries and challenging customer scenarios. An ability to learn new systems and processes. Excellent communication and relationship skills. Ability to work under pressure to meet business KPIs and targets. The Perks 34 days pro rata annual leave including bank holidays Exclusive discounts at major retailers, restaurants, holidays and much more Generous staff discounts for you and your family Award-winning training and development, with fantastic career prospects Wide range of wellbeing support for you and your family

About us Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat.

You could say weve learnt to expect the unexpected!

Thats what its all about for us being there for customers in their hour of need and delivering friendly service of the highest quality when they need it most. Its what makes our centres a valued part of their local communities.

And were just as dedicated to our staff. With Kwik Fit youll be given every opportunity to develop your skills using state-of-the-art equipment and working with some of the biggest brands out there.

Sounds good, doesnt it? Thats why we say, you cant get better.