Service Delivery Manager - Financial - Hybrid - OUTSIDE IR35

Delivery Manager – Banking / Financial – Hybrid – Outside IR35 – Must be local to Glasgow

This position is ideal for an experienced delivery leader who thrives in complex enterprise environments and enjoys managing large teams, customers, and programmes.

• Manage customer relationships across an entire portfolio of application management services.
• Own the full opportunity lifecycle from prospect through to proposal, negotiation, and closure.
• Identify new business opportunities and support account growth activities.
• Conduct client presentations, competitor analysis, estimation activities, and commercial negotiations.
• Provide delivery assurance and ensure commitments are achieved across all programmes.
• Manage incident, change, and problem management activities across multiple services.
• Lead governance, reporting, forecasting, and programme performance reviews.
• Manage third‑party suppliers and ensure successful service delivery outcomes.

• Minimum 15 years’ experience in delivery or programme management.
• Proven experience managing large and complex programmes valued at GBP
  10m+ with teams of 100+ personnel.
• Experience delivering both application and infrastructure programmes.
• Strong commercial, financial, and forecasting capability.
• Experience managing large enterprise customers within financial services, banking, or loans company environments.
• Strong customer engagement and stakeholder management skills.
• Experience with project governance, risk management, and programme controls.
• Understanding of both Agile and Waterfall delivery methodologies.
• Proven experience shaping deals, driving growth, and leading complex transformations.
• Candidates must be local to the client location as travel expenses and uplifts are not available.

We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.