Helpdesk Coordinator - Night Shifts

Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a part‑time role working 20 hours per week (4 on 4 off shift basis). On offer is a salary banding of £14,664 – £15,392, depending upon skills and experience along with a benefits package.

The Business Support Centre operates around the clock—24/7, 365 days a year—meeting the ever‑evolving needs of our clients with dedication and resilience.

• Answer calls for a growing multi‑contract fast‑paced Helpdesk.
• Live call logging on internal CAFM systems.
• Assign and dispatch to various resources via multiple channels.
• Work to service level agreements to prevent financial penalties to the business.
• Issue reports to internal and external clients/customers using in‑house system.
• Pro‑actively monitor and chase work orders to completion within the required SLA.
• Provide first line support for our electric vehicle charging (Genie Point) customers.
• Action requests via various channels.
• Administer tasks as required by the business.

• 24 days annual leave (plus public holidays) – pro‑rata.
• Life cover equivalent to 1.5 times annual salary.
• Employee discount schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• Two corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training and personalised support programmes.
• Attractive employee referral rewards scheme.
• Access to our growing employee networks.
• 24/7 employee assistance programme and access to a mental wellbeing app.

• FM helpdesk experience.
• Experience of working to strict SLAs & KPIs.
• Good customer service skills.
• Excellent attention to detail, including a high level of accuracy.
• Experience working in a fast‑paced environment.
• Experience with Microsoft packages.
• Ability to prioritise – essential.

Equans is an equal opportunity employer. We encourage applications from women, ethnically diverse individuals, people with disabilities and any candidate who identifies with protected characteristics under the Equality Act 2010.

You must have evidence of the right to work in the UK.