Digital Helpdesk Apprentice

Digital Helpdesk Apprentice - Job

Location:

New Alderston House, 3 Dove Wynd, Strathclyde Business Park, Bellshill, North Lanarkshire, ML4 3FB

Dates: 11/08/2026

Salary: £18,000 per annum

Apprenticeship level:
Advanced apprenticeship: level 3

Contract type:
Apprenticeship

Working hours:

37.5 hours per week, Monday to Friday

RM don't just sell their own products, they provide and help manage all the leading technology brands and have close relationships with all the major hardware, software and freeware providers. In addition, through their Education Resources companies they deliver high quality resources for Early Years, Primary and SEN settings. They also work with assessment bodies throughout the UK and internationally providing exam marking solutions.

They are now looking for a hardworking and motivated individual with a strong interest in technology to work within their busy IT department. You will be working full time while working towards your apprenticeship.

• Provide telephone technical support to South Lanarkshire Council establishments, providing advice and problem solving expertise on technical problems and queries
• Problem resolution will be mainly using remote tools such as Net Op or Centrastage
• Ensure systems are updated on a real time basis including detailed and accurate call notes
• Ensure calls are progressed and closed in line with contracted service level agreements
• Escalate any issues on call progression or customer issues (Some equipment handling may be required)
• Provide support for site visits to schools to resolve problems which we are unable to address remotely
• Participate in project work such as installations and software rollouts
• Identify and deliver improvements in tools/processes to maximise efficiency and customer satisfaction

• On site parking
• Modern open-plan workspace
• Established apprenticeship program
• Staff & company events and incentives

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor y ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.