Sales Desk Lead

Would you like to help enrich the lives of learners around the world?

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.

RM operates through two divisions:
Assessment (digital assessment and marking solutions) and Technology (managed services, hardware, and software for schools)

RM Technology has shaped future generations for over fifty years by implementing innovative technology solutions in schools and colleges. Founded in 1973, we’re a trusted Edtech partner, transforming teaching environments to be more productive, resilient, and sustainable.

Our committed team pioneer, collaborate, and continually push the bar on products and services in the EdTech space.

Visit us here to find out more:

As the Sales Desk Lead, you will be responsible for the team that will deliver the planned growth across new business for our Software, Hardware and Broadband business lines. We require a passionate Lead, who will play a crucial role in driving revenue growth and expanding our customer base via this team. This is a player manager role. Your focus will be on leading the team in identifying and pursuing new business & new logo opportunities as well as renewal of our long tail business, nurturing relationships, and achieving sales targets both for new business and existing business renewal.

This is a new team, who will require significant coaching and mentoring to set up for success. This role requires a strong understanding of the technology industry, excellent leadership skills, and a proven track record in sales and business development.

As a Sales Team Lead for Renewals & Retentions, you will be responsible for renewing customer business either from an existing from RM’s smaller account base. You will do this through understanding our customers’ needs and identifying new sales opportunities through a variety of channels including calls (mostly outbound), emails, and virtual meetings.

Opportunities will come from a range of sources including data analysis of upcoming annual renewals, and self-created opportunities. You will be required to qualify opportunities and progress the sales cycle, from identification to close.

This is a hand‑on team leader role focused on team and individual metrics around customer retention and growth. As a Sales Team lead you will be expected to meet quarterly targets and monthly activity KPIs and should be energised by driving success against these goals. You will support with onboarding and upskilling of your team and also be involved heavily in the hiring process.

To be successful in this role you will need to develop and maintain a knowledge of the market including trends across Technology and Education, and how RM’s products and services connect to these to help educators and enrich the lives of learners.

• Identify pursue and develop new opportunities within your customer base

• Where applicable, lead the bid response effort.

• Generate leads & account growth through prospecting, networking and leveraging referrals.

• Build and develop your team, establishing effective ways of working across the business.

• Provide strong leadership to a team of developing sales executives, setting clear goals, objectives, and performance expectations.

• Mentor and motivate team…