Customer Service France

Overview
Born from the will of LVMH Group, world leader in luxury, to establish itself in the eyewear sector,  Thélios  designs, produces and distributes sunglasses and optical frames for some of its most prestigious Maisons:
Dior, Fendi, Celine, Givenchy, Loewe, Stella McCartney, Kenzo, Berluti, Bulgari, Tag Heuer and Fred. In addition, Thélios owns two proprietary brands, Barton Perreira and Vuarnet.

Responsibilities

Handling customer enquiries via telephone and email in French

Resolving customer issues efficiently and professionally

Collaborating with other internal teams to ensure customer satisfaction

Contributing to the continuous improvement of customer service processes

Profile / Qualifications
PROFILE Are you a proactive organizer, negotiator, and problem-solver? This role involves working with a cross functional team both junior & senior partners and complex situations. Native French speaker or advanced professional knowledge of French. Professional knowledge of Excel. Good interpersonal skills and ability to manage stress. Knowledge of SAP will be considered a plus. The profile is completed by quick learning, problem-solving skills, proactivity and the ability to work in a team.

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