Medical Practice Receptionist

The Ear Institute is looking for a full-time passionate, patient-centered Receptionist to join our dedicated team. If you have experience in customer care in a medical environment, are fluent in both English & Afrikaans, and thrive in a dynamic environment - we want to hear from you!

In this role, you will be responsible for reception duties, office administration, patient care, billing and medical aid queries. Proficiency in Excel, Outlook & Word, a valid drivers licence and your own vehicle is essential. Working experience on Syspro will be highly advantageous.

• Excellent customer service and patient care
• Diary Management & appointment bookings
• Medical aid claims & queries
• Billing
• Office Administration
• Weekly banking & petty cash management
• Answering phones and Reception duties
• Basic hearing aid cleaning services and minor repairs (training will be given)
• Basic housekeeping
• Assisting branch manager with admin & maintenance co-ordination
• Preparing refreshments for patients (coffee/tea)
• Assist with branch marketing activities

• Grade 12 is a must (additional courses/qualifications will be advantageous)
• 2 - 5 years experience specifically in a medical practice environment required
• Fluent in both English and Afrikaans (verbal and written)
• Computer literate - proficient in Excel, Word and Outlook
• Medical receptionist experience
• Own vehicle & valid drivers licence
• Clear criminal record & good references
  
  Customer service orientated
• Syspro experience will be advantageous

• Market related salary
• Company contribution to Provident fund and Risk cover (fully-paid company contribution)
• Company contribution to Medical aid (partial contribution)
• Annual performance bonus