Customer Sales Agents-Entry Level

Location: Bellville, Cape Town

We are seeking a motivated and customer-focused individual to join our team as a Customer Sales Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensuring sales and customer satisfaction.

• Respond to customer inquiries, chat in a timely and professional manner

• Identify and assess customer needs to achieve satisfaction

• Provide accurate, valid, and complete information to customers

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, transactions, comments, and complaints

• Follow communication procedures, guidelines, and policies

• Assist with product and service inquiries and provide information to customers about product features, prices, and benefits

• Collaborate with team members to achieve customer satisfaction goals

• Attend and participate in team meetings and training sessions as required

• High school diploma or equivalent

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Strong problem-solving and decision-making skills

• Ability to work a flexible schedule, including evenings and weekends

• Experience in customer service or related field is a plus