Risk Replacement Monitor: SLS SanlamConnect CIE JG

Who are we?

Sanlam, is dedicated to support, grow and empower clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,400 tied advisors and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision:
We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS.

As part of the Legal Services team within Distribution Support, you will play a critical role in promoting, monitoring and driving compliance and risk management in relation to policy replacements. This includes ensuring adherence to LTIA PPR Rule 19, FAIS, and Treating Customers Fairly (TCF) principles.

• Proactively monitor replacement business cases and practices submitted by intermediaries.
• Review and validate Replacement Advice Records (RARs) within strict SLA timelines.
• Ensure compliance with disclosure requirements, advice standards, recordkeeping and ethical conduct.
• Identify compliance risks, interpret trends and coordinate corrective actions with relevant stakeholders.
• Escalate high-risk cases to Quality and Risk Control (QRC).
• Maintain accurate compliance recordkeeping and reporting.
• Sign off on required documentation and ensure governance standards are met.
• Identify training needs and facilitate compliance coaching for intermediaries.

• Valid driver’s license and reliable motor vehicle.
• Relevant Commerce Degree/Diploma.
• Post Graduate Diploma in Financial Planning (advantageous or in progress).
• Investment and Risk Product Accreditation.
• Additional industry-related qualifications will be advantageous.

• In-depth understanding of financial services legislation, compliance frameworks and Policy Replacement Rules.
• Knowledge of Sanlam products (including investments) and financial planning processes.
• Familiarity with compliance portals and Sanlam tools (Sanfin, S.Net, Suite).
• Strong MS Office proficiency (Excel, Word, PowerPoint, Outlook).
• Auditing and forensic practices, risk management policies and complaints processes.

• Exceptional attention to detail and analytical thinking.
• Ability to work under pressure with industry-standard accuracy (less than 1% error margin).
• Strong prioritization skills and ability to manage multiple tasks simultaneously.
• Works effectively both independently and as part of a team.
• Demonstrates initiative and proactive problem-solving.
• Professional, ethical and capable of handling sensitive information confidentially.
• Strong decision-making and communication skills.
• Action-oriented with a commitment to continuous learning.

• Customer Focus
• Collaboration
• Innovation
• Driving Results
• Flexibility and Adaptability

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

The closing date for applications is 22 January 2026. The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow further applications to be submitted after the closing date indicated. The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

The Sanlam Group is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable work environment as we believe these are key components to ensuring a thriving and sustainable business in South Africa.