Senior UX Writer

Who are we?

Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward.

Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realize their dreams.

Sanlam Fintech (SFT) is looking to fill the role of Senior UX Writer, reporting into a Head of Design. As part of the central Digital Product & Design function within SFT, the role will be responsible for working on key parts of the product experience of SFT’s digital products and channels. The role will support relevant stakeholders, leveraging innovative design outcomes to give customers confidence during any digital engagements and experiences of their financial services.

As a UX writer, you will be expected to:

• Lead the UX writing craft and output across Sanlam Fintech, ensuring each project deliverable is of the highest quality
• Drive UX writing consistency across multiple projects: guide the direction, supporting the design lead with stakeholders and teams within the organisation as needed
• Define and inform content based on relevant business, technical, and design considerations
• Establish best practices and standards of writing for products within Fintech
• Create standards alongside other content designers and ensure that these maintain parity
• Evolve processes and cultivate continuity across all documentation and manage its distribution. Ensure product design (and other stakeholders) are enabled to leverage key content principles and patterns across projects

• Provide oversight and review of individual project team's work and assume overall accountability for it
• Present, explain and discuss decisions eloquently, and give feedback and input to improve overall outcomes
• Execute UX writing tasks and maintain a high quality of deliverables
• Collaborate with UX team members including other UX disciplines, Marketing, BA’s, Product Managers and other stakeholders to understand objectives and key business outcomes, user needs and behaviours to inform overall direction and solutioning

• At least 7 years of experience in the discipline of UX writing
• At least 4 years of content strategy experience
• Experience working in cross-functional product teams as a UX writer is required
• Experience writing for financial products and markets
• Experience writing for cross-channel and cross-audience experiences

• High dexterity in speed and quality with the tools of your trade
• Firm understanding of human-centred design and design thinking mindset and approaches
• Advanced knowledge of the content landscape, including but not limited to content design, content creation, content strategy, content marketing, content management and content operations
• History of tackling and solving complex interactive challenges
• Demonstrated ability to maintain attention to detail across project deliverables and management of version control
• Demonstrated advanced problem‑solving skills to help establish a direction for a given project, evaluate a creative approach, brainstorm, think and respond quickly while delivering unexpected, original and innovative ideas
• Knowledge of and curiosity about technology and its impact on UX writing and design solutions
• Ability to leverage and apply research findings (both qualitative and quantitative) into both individual projects and consider these in the broader Sanlam Group context as well

Advanced analytics to address business requirements Conducts research using user experience methodologies Plans, designs and executes user testing, including stakeholder interviews,…