Ops Spec: Systems Engineer - Western Cape

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To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)

• Execute to the Managed Services business plan and strategies.
• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Assist with project delivery.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Assist colleagues and contribute to the quality and values
• Drive a proactive culture to reduce common causes of operational problems.
• Understand the requirements of being part of a 24x7 on-call operation
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
• Technical ability to perform firmware hardware upgrades on server platforms

ICT Knowledge

Infrastructure Technology

Teamwork

Communication

Working with people

Applying expertise & Technology

Analysing

Deciding & Initiating Action

Culture Match

Job Match

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology

OR NQF 4:
Grade 12

3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)

OR

5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support)

Microsoft/MCSE

VMware Vcenter and ESXI

XEN servcer

Experience in implementing and maintaining of Microsoft Operating Systems:
Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration

Hyper-V

Perform patching using Microsoft best practise patching tools eg WSUS / SCCM

Span of Control

0

Level of Engagement

Operational/Technical

Valid Drivers license

Ability to work extended /long hours as and when required