National Control Room Controller

Responsibilities

• Assist the Security Manager in providing an effective and efficient CCTV and alarm monitoring service
• Oversee the day-to-day operations and performance of CCTV operators
• Manage staff scheduling to ensure 24/7 coverage, including leave and absenteeism
• Coordinate emergency responses with security personnel, SAPS, and other emergency services
• Monitor all control room systems effectively, including CCTV, alarms, visitor management, and patrol systems
• Respond promptly to security incidents, alarms, CCTV activations, and emergency calls
• Conduct CCTV investigations and provide detailed findings
• Compile accurate and timely incident reports, daily summaries, and operational reports for management
• Maintain comprehensive incident logs and ensure accurate recordkeeping across all platforms
• Ensure strict adherence to Standing Operating Procedures (SOPs) and work ethics
• Communicate effectively with security teams, police, other agencies, residents, and clients
• Provide clear intelligence regarding suspects, including appearance, actions, and locations
• Deliver professional and courteous radio and telephone communication under pressure

• Digital CCTV systems (Hikvision / Hik Central)
• Listener & Xyro alarm monitoring systems
• Access Portal Administration
• Hello Visitor Management System
• iTalk Patrol Systems

Willingness and ability to relocate if applying from outside the West Coast – Langebaan region

• Proven control room operations experience
• Strong technical knowledge of digital CCTV and alarm systems
• Excellent telephone etiquette
• Strong leadership and team management skills
• High level of observation and analytical ability
• Ability to work independently in a fast-paced, 24/7 environment
• Excellent communication skills and ability to collaborate with multiple stakeholders

• Grade 12 (Matric)
• Valid PSIRA Grade A certification
• Control Room Operations Course
• Computer literacy (MS Word, Excel, Outlook, Access)
• Accurate typing skills
• Minimum 2 years’ CCTV monitoring experience, including dispatching
• A Drivers license would be a significant advantage