Senior Business Analyst

Senior Business Analyst

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the Ring Central account (Ring Central).

It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client:
Ring Central is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

Ring Sense AI is Ring Central's proprietary AI solution. It's designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that Ring Central applies to their core software solutions.

This is where you and your skills come in. We're currently looking for a Senior Business Analyst.

The Senior Business Analyst will be responsible for working across multiple departments to support the SDR, BDR, and Field Sales Organizations. The Analyst will assist in activities such as reporting and analytics, data management, data presentation, stakeholder management and business analysis, and streamlining of operating processes.

• Reporting & Analytics. Developing new reports and dashboards, running data updates, root cause investigation, and ad hoc reports as necessary to support business needs. Develop new reports and dashboards using a combination of tools such as SQL, Excel, and Tableau.
• Data Collection and Management. Update and maintain existing management reports and dashboards to provide business updates and pull ad hoc reports. Gather feedback and independently identify ways to improve reporting and data collection.
• Data Presentation. Present the gathered data, work with the Sales Operations team to improve existing reports and dashboards, and provide data-driven analytics on key operational concerns.
• Stakeholder Management. Work collaboratively with cross-functional teams - build relationships, prioritize tasks, facilitate meetings and project work across multiple locations including global offices.
• Business Analysis. Conduct in-depth analysis to provide visibility to current performance and operational trends. Identify abnormalities within regular reporting or data asks (for example: Dashboard is blank, data update failed).
• Documentation. Familiarity with creation of standard operating procedure documents and able to create new SOP documents to assist with streamlining process flows.

To succeed in this role you must have experience in:

• At least two years experience in a technical, operational, or analytical role.
• Experience in data gathering, data management, data presentation, stakeholder management and business analysis.
• Strong analytical, organizational, problem-solving, and follow-through skills.
• Desire to adapt to business changes and a willingness to learn new things.

Desired

Qualifications:

• Analytical Skills - Proficiency in MS Office suite (especially Excel), and Google Workspace.
• Critical thinking - good judgment and discretion in managing stakeholder concerns, with strong problem solving skills and ability to prioritize tasks.
• Stakeholder Management - ability to analyze, manage and handle stakeholder expectations.
• Multi-tasking - ability to prioritize multiple tasks, projects, and deadlines simultaneously.
• Communication - excellent verbal and written communication skills.
• Technologically inclined - interest in learning technologies such as SQL, Tableau, Salesforce;
  Hadoop or similar experience is a plus.
• Ability to work in a self-directed manner.
• Willing to work night shifts.
• Willing to work in a hybrid setup (10-11 days in office per month, Cubao or Ortigas).

What we offer:

• Comprehensive HMO package (medical and dental).
• Paid time off and paid sick leave.
• Quarterly Performance Bonus.
• Employee Assistance and Wellness Programs.

Ring Central's Customer Success team is all about the customer, ensuring every user is able to effectively put our products to work. As the primary point of contact, you'll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success.

Ring Central's work culture is the backbone of our success. Ring Central is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and Ring Central holds local BPTW awards in every major location. We are committed to hiring and retaining great people because we know you power our success.

Ring Central, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16…