Digital Clinical Lead

McLean Hospital, America's top ranked freestanding psychiatric hospital, is inviting applications for a Digital Clinical Lead.

Healthcare has seen a renewed focus on both the patient and provider experience, and an expanding reliance on established and emerging digital technologies to deliver high quality, safe, equitable and efficient care. The MGB Digital Clinical Lead (DCL) to McLean and system Behavioral and Mental Health (BMH) will provide leadership for the implementation of Digital solutions that enhance the clinician experience, while accounting for the delivery of high quality, safe, equitable, efficient care in an environment of exceptional patient experience.

In the short-term, the position will focus on improving care team experience with the EHR and associated clinical IT systems. The DCL will be a leader and change agent, working closely with the MGB ACMIO to McLean Hospital/BMH clinicians to understand their users  workflows and needs. The incumbent will work with MGB Digital teams and McLean/BMH Digital on specific project execution, and the Digital training team to execute consistent enterprise-wide training and communication related to discrete projects.

The incumbent will have an initial focus on assessing current care team experience through the use of available data (such as Signal) and identifying and implementing digital solutions to surfaced clinical and operational challenges. Over time, the incumbent s focus will change depending on the needs of the organization and our clinicians. Successful candidate will be seen as a leader and content expert, such that end users will escalate digital concerns and new ideas related to the care team experience through them.

They will work closely with McLean/BMH leadership, MGB ACMIO to McLean/BMH, MGB Digital governance committees, and the MGB CMIO team to prioritize initiatives. In order to implement identified solutions, the incumbent will work directly with other clinician informaticists, nursing informaticists, super users, and MGB clinical and administrative leaders.

The remainder, non-Digital Clinical Lead portion of the incumbent s efforts will be directed to clinical work, teaching of residents, interns and fellows at McLean Hospital, and/or research.

Salary and recruitment package in accordance with Hospital policies, and a Harvard Medical School appointment at the academic rank of Lecturer, Instructor or Assistant Professor (full or part time) will be contingent on meeting the requirements for an HMS appointment and candidate qualifications including Massachusetts clinical license and being board certified/board eligible.

Principal Duties and Responsibilities:

• Serves as a key clinical champion for major information technology projects within their purview. Builds relationships with clinical and operational leaders to gain support of information technology initiatives. Is highly responsive to users  needs, including training and communication, to assure widespread acceptance and provider use of the clinical systems.

• Designs communication and training content in conjunction with the Solutions Delivery training and communication team and site communication teams to best update busy clinicians on important changes and enhancements within their purview.

• Maintains awareness of existing and emerging technology, regulatory, and market factors and assists in the development of the MGB clinical IT strategy.

• Acts as an advocate for the protection of patient privacy and the security of protected health information.

• Demonstrates excellent writing, editing and oral communications skills. Ensure presentations, written material and on-line content are grammatically correct, effective and appropriate.

• Acts as a steward of resources: Attention is paid to platform/vendor rationalization as solutions to stated challenges are evaluated. Commits to outreach to other similar leaders across the industry to share challenges and solutions. Participation in national user groups to gain new knowledge and tools should be an ongoing priority.

• Demonstrates excellent service quality: Provides high quality customer service in all activities. Recognizes eCare,…