Business Analyst , Clinical Systems

Site:
Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Under the general direction of the McLean Senior IS Manager, the Business Analyst I will support the Epic Clinical Systems Suite and related projects across inpatient, residential/partial programs, ambulatory, patient registration/admission, and hospital and professional billing areas. This role partners with McLean and Mass General Brigham eCare stakeholders, end users, and IS technical teams to troubleshoot issues, capture requirements, support project planning, and help implement system changes and Epic upgrades.

The Business Analyst I provides software and application support services to end users. The role may include understanding clinical and business workflows, documenting functional requirements, executing test scripts, and supporting user acceptance testing. When required for the specific application area, the analyst must be able to obtain program-required certifications.

• Support and educate users on the use of clinical and complementary applications.
• Identify and help resolve application issues, escalating as needed to support timely resolution.
• Provide high-quality service to end users in accordance with defined service-level agreements.
• Document business processes and run reports as needed.
• Understand user requirements and help translate them into functional requirements.
• Assist with user acceptance testing plans and execution.
• Participate in team meetings to discuss project activities, issues, changes, and communications.

• Education Bachelor’s degree in Computer Science or a related field required. Experience may be accepted in lieu of a degree.
• Experience Related IT experience, ideally in healthcare IT environment 0-1 year preferred.
• Knowledge, Skills, and Abilities Experience providing end‑user support, preferably in a healthcare setting. Strong problem‑solving skills. Ability to document workflows and business processes. Strong interpersonal skills with the ability to communicate effectively with technical and non-technical staff. Ability to learn new systems and tools quickly. Knowledge of Microsoft Office 365 and other common office productivity solutions.

• Define functional and technical requirements.
• Perform analysis and assist with clinical systems development.
• Perform application and interface testing and quality assurance.
• Communicate project status to management and team members.
• Contribute to defining scope and objectives for complex projects.
• Independently develop scope and objectives for less complex projects.
• Participate on project teams to support completion of work according to established timelines.
• Work with matrixed project teams across functional areas.
• Promote a positive team environment through collaboration, leadership, and mentoring.

• Provide post‑implementation and ongoing system support, including participation in an on‑call rotation.
• Work closely with McLean, Mass General Brigham, vendor technical staff, other Mass General Brigham sites, and the McLean user community.
• Partner with key stakeholders to evaluate current‑state workflows, determine future‑state workflows, and coordinate needed solutions with Mass General Brigham eCare.
• Prepare…