Security Officer - 1st Shift

Security Officer - Monday-Friday 1st Shift

Mass General Brigham relies on a wide range of professionals to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.

New budgeted full-time position. The Security Officer must be available to work an 8-hour shift M-F during the Evening

Hours:

2:30 pm-10:30 pm

Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective services to people and property; responds to routine and emergency calls for service; and assists with day-to-day operations of the department.

• Performs daily operational functions as directed and upon request by the Security Supervisor or the Dispatcher to ensure that McLean’s operational needs are met efficiently.
• Responds immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher.
• Responds immediately and appropriately to all emergency, contingency, or disaster situations.
• Responds as soon as possible to all non-emergency calls assigned by the supervisor or Dispatcher.
• Documents all incidents after response and informs Dispatcher of actions taken.
• Completes all electronic incident reports in an objective manner, writes in a clear style and submits all incident reports and accompanying documentation Prior to departing from campus At the end of the shift.
• Utilizes Strong customer service skills and community policing philosophies to develop and Build Strong relationships with the hospital community.
• Manages complex and dynamic and emotionally charged situations to help restore order, investigate nefarious or criminal activity and take the appropriate safety and security actions.
• Conducts initial investigations into all reports of suspicious activity, persons, hazards or risk and Takes the necessary steps to mitigate risk to patients, visitors and staff.
• Takes appropriate actions When necessary, appropriate or mandated, based on training procedure and legal requirements.
• Uses effective and appropriate de-escalation techniques when addressing disorderly, disruptive or emotionally charged persons.
• Demonstrates reasonable application of physical force when necessary and appropriate, to contain, restrain or stop a physical threat or assault.
• Provides escorts to patients, visitors, employees, and others to ensure the safety of the requester.
• Patrols McLean property and grounds, documents all deficiencies and/or violations of policy.
• Ensures that only authorized vehicles are allowed access to parking areas controlled by McLean and documents violations of parking policy.
• Performs access control functions, including: ensuring that all employees, vendors and contractors are in possession of an authorized form of identification and that is clearly visible; enforcing McLean visitor policies and restrictions; restricting access by individuals who have no authorized business on McLean property.
• Performs Dispatch and/or Console duties as assigned by the Supervisor/Manager.

Minimum of a high school diploma required. A strong educational background (associate’s or bachelor’s degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered. A minimum of 1-3 years of security or related experience preferred.

Must possess and maintain a valid Massachusetts Driver’s License. Must obtain and maintain required certification in the following programs (training provided by department):

• CPR/AED/First Aid
• CPI De-Escalation Training
• International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within first 90 days)

Skills, Abilities, & Competencies Required Strong interpersonal and communications: positive image, tact and diplomacy, active listener, articulate. Effectively interact with people of different levels and cultures; establish positive relationships, gain trust and respect of others. Handle a variety of diverse and stressful situations. Work effectively both independently and in teams.

The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.