Security Officer - 1st Shift

Overview

Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective services to people and property; responds to routine and emergency calls for service; and assists with day‑to‑day operations of the department.

The Security Officer must be available to work an 8‑hour shift M‑F during the evening hours: 2:30 pm‑10:30 pm.

• Performs daily operational functions as directed and upon request by the Security Supervisor or the Dispatcher to ensure that McLean’s operational needs are met efficiently.
• Responds immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher.
• Responds immediately and appropriately to all emergency, contingency, or disaster situations.
• Responds as soon as possible to all non‑emergency calls assigned by the supervisor or Dispatcher.
• Documents all incidents after response and informs Dispatcher of actions taken.
• Completes all electronic incident reports in an objective manner, writes in a clear style and submits all incident reports and accompanying documentation prior to departing from campus at the end of the shift.
• Utilizes strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community.
• Manages complex, dynamic, and emotionally charged situations to help restore order, investigate nefarious or criminal activity and take the appropriate safety and security actions.
• Conducts initial investigations into all reports of suspicious activity, persons, hazards or risk and takes the necessary steps to mitigate risk to patients, visitors and staff.
• Takes appropriate actions when necessary, appropriate or mandated, based on training procedure and legal requirements.
• Uses effective and appropriate de‑escalation techniques when addressing disorderly, disruptive or emotionally charged persons.
• Demonstrates reasonable application of physical force when necessary and appropriate, to contain, restrain or stop a physical threat or assault.
• Provides escorts to patients, visitors, employees, and others to ensure the safety of the requester.
• Patrols McLean property and grounds, documents all deficiencies and/or violations of policy.
• Ensures that only authorized vehicles are allowed access to parking areas controlled by McLean and documents violations of parking policy.
• Performs access control functions, including ensuring that all employees, vendors and contractors are in possession of an authorized form of identification and that is clearly visible; enforcing McLean visitor policies and restrictions; restricting access by individuals who have no authorized business on McLean property.
• Performs dispatch and/or console duties as assigned by the Supervisor/Manager (e.g., coordinates security activities, acts as liaison to other McLean departments and external agencies).
• Coordinates assignments of scheduled staff to calls for service and other activities in an equitable fashion.
• Answers incoming internal and external phone calls, provides callers with information and appropriate transfers.
• Prioritizes and assigns responses to incidents and requests for assistance and ensures that all are resolved in a timely fashion.
• Maintains a chain of custody of all property, evidence and equipment turned in to the Security office.
• Documents all actions taken by departmental staff, all incidents reported and ensures that all supporting documentation is provided by Security officers assigned to respond to calls for assistance.
• Monitors all electronic security and fire systems associated with the departmental operations at the Security Office in accordance with department Policies and Procedures.
• Notifies the Supervisor when appropriate to provide additional resources or regarding a systems failure.
• Performs all services in accordance with the appropriate McLean Policy and Procedure Manual.
• Performs other duties as assigned by the Supervisor/Manager.

• Minimum of a high school diploma required.
• A strong educational background (associate’s or bachelor's degree) in criminal justice or…