Staffing Scheduler Manager HomeCare

Benefits:

• Bonus based on performance
• Competitive salary
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

The Staffing Manager is part of the scheduling/staffing department and responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees as a leader in the business. They perform various supervisory activities for scheduling appropriate caregivers to clients; timecard processing, where necessary; and monitoring of telephony system and other payroll responsibilities as needed.

Performs other office coordination duties including after hours on-call supervisor role. The Staffing Manager leads the recruiting efforts for the organization, creates extraordinary experiences to onboard, train, and retain that talent. The Staffing Manager makes outbound sourcing calls to recruit talent and works to source candidates in a variety of web-based talent portals. The Staffing Manager facilitates the hiring process for candidates in the talent pipeline and partners other office staff team members to retain care staff.

This position requires significant focus on activities like making phone calls, text messaging candidates, emailing candidates, and persuading candidates to work for Right at Home instead of the other caregiver positions. Always maintains a positive demeanor and can effectively multitask in a high-functioning office environment. The core competencies for a Staffing Manager are Verbal Communication, Adaptability, Likability, Customer Focus, Decision Making/Judgment, Organization, Stress Management, Resourcefulness, Tenacity & Select A Players.

VERBAL COMMUNICATION Answers telephone, and takes inquiries or messages in an upbeat, professional manner. Communicates continually with associates and clients to evaluate service. Serves as liaison between associates and the Office Manager.

CUSTOMER FOCUS Responds promptly and courteously to all clients’ calls. Receives referrals and inquiries on the programs of this company. Focus on caregiver experience through recruiting and staffing.

ADAPTABILITY Assists with sales, marketing and public relations efforts. Ability to determine best recruiting and staffing practices based on organizational needs.

DECISION MAKING/JUDGMENT Maintains integrity in every interaction with caregivers and clients. Ability to live the Right at Home vision, mission and core values. Ability to problem solve and make decisions in a fast-paced environment.

ORGANIZATION Schedules and coordinates day-to-day activities of caregivers. Performs payroll duties including verifying time sheets, updating telephony records, and computer input for payroll processing. Maintains documentation of associate work records in Clear Care and ensures current and complete personnel records for all home care associates.

STRESS MANAGEMENT Successfully staffs all open shifts with best caregiver match. Performs on-call coordinator duties as needed. Maintains professionalism in all interactions. Ability to multitask in a high-functioning office environment.

LIKABILITY Interviews, screens and tests all applicants, and provides a positive candidate experience. Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc. Serves as a team player within an office environment. Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

RESOURCEFULNESS Other general office and clerical functions. Other duties as assigned by the Operations Manager.

TENACITY Is energized by developing and meeting annual recruiting and retention goals. Establishes new sourcing opportunities. Passionately strives to achieve positive results and surpass barriers. Conveys strong need to win and has a reputation for not giving up. Leverages competitive environment to gain employer market share. Carefully pre-screens potential candidates prior office interview. Conducts all required new hire processing and orientation.

Embraces core values and culture in hiring and employment process. Demonstrates…