Front of House Manager

Front of House Manager

Conway Restaurant Group is hiring a Front of House Manager to fulfill two key roles in the restaurant. The first is to take full responsibility for the management of the FOH staff, including hiring, orientation, new hire training, ongoing training, scheduling, and disciplinary action. The second is to serve as a leader in the restaurant by managing individual shifts and ensuring that all restaurant standards and policies are exhibited and enforced without exception.

The front of house manager fulfills two key roles in the restaurant. The first is to take full responsibility for the management of the FOH staff to include hiring, orientation, new hire training, ongoing training, scheduling, and disciplinary action. Secondly, the front of house manager is a leader in the restaurant and will manage individual shifts ensuring that all restaurant standards and policies are exhibited and enforced without exception.

• Can serve and bartend and is certified in these job positions. Must set the example by adhering to standards at all times when engaged in these job duties.
• Demonstrates attentiveness to guests needs and ensures needs fulfilled.
• Demonstrates courtesy and positive attitude toward our guests at all times.
• Uses guest names and recognizes guests by name.
• Sets up rooms for meetings/banquets/dining in accordance to posted standards.
• As a leader, displays at all times a professional and positive attitude. Can use and enforce the complaint resolution procedure to get concerns addressed rather than display open negativity or poor attitude.
• Ensures proper storage of equipment and assists management in maintaining storage rooms in a neat and orderly fashion.
• Demonstrates dependability by working flexible schedule as required; arrives on time.
• Completes any other reasonable request made by a supervisor in a reasonable time frame.
• Maintains business appearance in an exemplary fashion and follows all RCSH dress code requirements for business suits.

• Achieves 100% adherence to the FOH shift checklist on all openings and closings. Takes full ownership of scheduled shifts and uses management tools like the FOH checklist to ensure total guest satisfaction and 0 defect shift management.
• Checks all server and support side-work, ensures its proper completion, and brings to the attention of management any staff who are deficient in completing side-work.
• Uses a POS card to complete comps and voids. Must exercise the highest degree of integrity in the use of this card and follow all restaurant policies.
• Observes other servers and support staff during each shift and enforces service standards and policies. Makes immediate corrections when substandard performance or behavior is observed by coaching the employee and uses the employee incident log to maintain a record of coaching. Can participate professionally in counseling employees who are deficient in following service standards, breaking house rules, or who are generally not team players in the standard.
• Handles guest complaints using the HEAT process to make sure the guest is fully satisfied before leaving the restaurant. Takes appropriate action under these circumstances.
• Completes all paperwork for shift management in a timely fashion and correctly according to standards.
• Completes 100% table checks for all guests.
• Can conduct a positive and educational line up before each shift by using prepared line up notes and following a standard list of topics. Keeps line up fun.
• Manages each shift in a positive fashion by being supportive, helpful on the floor, and leading by example with a positive attitude.

• Must be a certified Coach. Will participate in training of new hires following all policies for training and certification.
• Develop and maintain a coach’s team to delegate training tasks to as required. This includes certifying coaches and ensuring adherence to company training policies and standards. Conducts monthly coaches meetings and maintain agendas for these meetings.
• Will maintain an accurate record of certifications for all employees.
• Will make sure all…