Billing & Payments Coordinator

Beloit, WI Description

Billing & Payments Coordinator About the Role Accu Lynx  is a SaaS application with supporting iOS and Android apps, serving the $41 billion dollar roofing, gutter, siding, windows trades. At Accu Lynx, we innovate, disrupt, and substantially change how these businesses manage their work through technology. Our employees are empowered to make smart business decisions and are part of autonomous teams that help drive the growth of our products.

Our culture is fun, focused and driven to create products that reduce complexity and provide our customers with easy-to-use technologies that help them scale their business. We are seeking a detail-oriented, systems-driven Billing & Payments Coordinator to support high-volume billing operations, payment processing, and merchant services administration. This role plays a critical part in ensuring billing accuracy, timely financial adjustments, and strong internal and customer-facing support across multiple platforms.

This position is ideal for someone with strong operational discipline, investigative skills, and the ability to confidently navigate CRM, billing systems, and payment processor tools.

Key Responsibilities Billing Operations Manage daily recharge processing and account updates

Monitor and respond to billing inboxes, calls, and customer inquiries

Document all interactions and adjustments within CRM system

Conduct customer walkthroughs of payment and financing features

Financial Adjustments & Research Investigate and process credits, refunds, waivers, and claims

Research pricing discrepancies, usage validations, and third-party credit requests

Prepare detailed billing documentation and supporting evidence

Maintain accurate internal tracking for financial adjustments

Merchant & Payment Support Support payment application documentation and tracking

Validate transactions and cross-reference Merchant IDs across platforms

Submit required documentation to payment processors

Process Credit Card and ACH refunds and ensure Compliance Requirements are met Escalate and manage third-party support tickets when necessary

Administrative & Reporting Review and process high-volume billing requests (100+ weekly)
Maintain daily payment tracking logs and reconcile data Support monthly ACH cap reviews and reporting

Assist with data pulls and project-based billing initiatives

Qualifications

Required:

2–4+ years of experience in billing, payments, finance operations, or revenue support

Experience working in high-volume, detail-heavy environments

Strong analytical and problem-solving skills

Proficiency with CRM systems and financial software

Advanced comfort with spreadsheets

Excellent written and verbal communication skills

Preferred:

Experience in SaaS or subscription-based billing environments

Exposure to merchant services or payment processing platforms

Familiarity with ACH and Credit Card processes along with PCI compliance standards

Some of Our Benefits:
At Accu Lynx we try to create the best working environment possible, with sit/stand desks, comfy chairs, casual dress, and a fun environment. We believe that culture is one of the most important ingredients for success and below are some of our benefits:
Attractive base salary and commissions

Competitive health coverage (medical, dental, vision)
Free snacks and drinks
401K safe harbor contributions

Position is based in Beloit, WI, and full-time remote work is not an option at this time.  Applicants must be able to work legally within the United States, and we currently do not offer H1B Visa sponsorship.  Please, no 3rd party inquiries.

Accu Lynx is an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.