Spare Parts Coordinator

## Spare Parts Coordinator Apply:
Beloit, WI:
Full time:
Posted Today:
R56321

The
** Spare Parts Coordinator
** plays a key role within Valmet. This position manages customer orders throughout the entire Order-to-Cash process, from order entry to payment receipt, while ensuring effective communication between customers and internal stakeholders. The role combines hands-on order management with leadership support responsibilities, ensuring efficient operations and high levels of customer service. Success requires strong relationship-building, organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
* Support the development, implementation, and continuous improvement of best practices for order management and customer communication
* Serve as an escalation point for complex customer, order, pricing, delivery, and invoicing issues.
* Coordinate with Supply Chain, Logistics, Warehouse, and Finance teams to streamline workflows, remove bottlenecks, and improve customer service.
* Support strategic initiatives and contribute to cross-functional projects that enhance operational efficiency and customer satisfaction.
* Foster strong relationships with key customers and accounts to enhance customer satisfaction, loyalty, and long-term business growth.
* Participate in periodic calls with Sales to review customer order status, priorities, and opportunities.
* Process customer orders for parts and consumables received via email and other communication channels, and provide timely order acknowledgements.
* Identify requested items using Valmet documentation, engineering, and business systems.
* Determine item costs, lead times, and availability through collaboration with internal stakeholders and available information systems.
* Establish sales pricing in accordance with Valmet policies
* Act as the primary customer contact regarding order status, delivery schedules, pricing inquiries, and issue resolution.
* Provide timely and accurate order status updates to customers.
* Support accounts receivable activities
** What you'll need:
** 5+ years of experience in customer service, account management or related roles.  A mix of relevant education and experience can also be considered. Bachelor’s degree in business or related field preferred.  
*
* What we offer:

** Valmet offers a dynamic work environment that is team-oriented, international and focused on growth.  We value and encourage an innovative culture that suits development-minded people who enjoy working in a fast-paced and energetic environment.  All this comes with a generous wage and  benefits package that includes a company funded pension plan and 401k with company match.

Additional Information this role offers a great opportunity to expand your career and apply your well-earned knowledge in a meaningful way. Please note that only online applications will be accepted.