Scheduling Specialist

Overview

Join to apply for the Scheduling Specialist role at Caravel Autism Health
. The Scheduling Specialist serves as the face of the clinic for clients and families, supporting the clinical team by flexibly serving multiple functions. They are responsible for timely and accurate scheduling changes for staff and clients, coordinating start of service for clients while serving as general facilities support.

• Scheduling:
  Permanent schedules and scheduling variances, family guidance, BCBA/Senior meetings, senior training meetings, PTO, QTPs, support services, etc.
• Accurately record client and staff cancellations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours.
• Timely execution of scheduling communication and task needs that take place at the center.
• Implement best practices for scheduling, including timely delivery.
• Meet or exceed treatment delivery goals (KPIs) as it relates to provider & client utilization, including make-up time.
• Coordinate appropriate use of admin time.
• Schedule trainings, i.e. safetycare, Relias, compliance, etc.
• Onboard new clients in partnership with Intake, from meet and greet to first day of ABA.
• Support additional in-market centers with scheduling operations as needed.
• Greet all clients and families as they arrive to our clinics.
• Answer phones and respond to or forward requests and/or information.
• Facilitate timely and accurate flow of communication between the clinic and Caravel corporate support functions.
• New hire day one welcome & center orientation as needed.
• Facilitate daily operations, cleanliness, team building, logistics, supply management and organization of center.

Minimal Travel.

This is largely a sedentary role, with frequent sitting and computer keyboarding required. Employee will be required to sit, talk, hear, type and write. Occasional bending, squatting, stooping, and lifting (up to 35 pounds) is required. Specific vision abilities required by this job include near, far, and field of vision. Speech must be spoken in a manner easily understood by others.

This position requires regular and punctual employee presence.

• High school graduate/GED equivalent.

• At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting, including providing administrative or customer service-related experience preferred.

• Strong organizational skills, with the ability to multi-task and meet deadlines.
• Strong attention to detail.
• Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc.).
• Displays professionalism and represents organization in a professional manner.
• Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice.
• Demonstrates initiative, with the ability to manage self and workload.
• Knowledge of HIPAA privacy and security rules and regulations.
• Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.

Entry level.

Full-time.

Project Management and Information Technology.

Mental Health Care.