Medical Assistants - Front Office Medical Assistant

000220 - Medical Assistants - Front Office Medical Assistant

Join to apply for the 000220 - Medical Assistants - Front Office Medical Assistant role at Panoramic Health

Front Office Certified or Registered Medical Assistant encompasses both administrative and clinical aspects of medical assisting. Front Office Medical Assistant provides patient support and communication by facilitating an exceptional patient experience to build and reinforce satisfaction, trust, and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Front Office Medical Assistant informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.

This position is located at our Beloit, Wisconsin location.

You must be a current REGISTERED OR CERTIFIED medical assistant to be considered for this position.

• Greets all patients and visitors in a professional and welcoming manner.
• Obtains copies of insurance cards, driver’s license, authorizations, referrals, and other required appointment documentation and saves them in the practice EMR.
• Performs demographic and insurance validation and informs patient of privacy policies and procedures.
• Effectively communicates unexpected schedule delays to patients and assists with patient comfort if delays arise.
• Collects patient co-payments, reconciliation charges and outstanding balances upon check-in and submits batches daily.
• Keeps the reception and patient waiting areas clean and organized.
• Schedules patient appointments and follow-ups in accordance with established policies and procedures.
• Performs medical histories, provides instruction to the patient regarding medications and diet, and authorizes prescription refills as directed.
• Greets patients and answers phones.
• Prepares, cleans, and maintains exam and treatment rooms, as well as supplies and equipment.
• Performs other duties and responsibilities as required, assigned, or requested.

• High School Diploma/Equivalency required.
• Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations).
• Current BLS certification for healthcare providers preferred; required within 90 days of employment.
• 1 year of experience preferred.
• Ability to perform basic patient data entry into Athena Clinicals electronic health record and use Microsoft Office suite.
• Skill in use of computer, calculator, copy machine.
• Basic knowledge of correct English usage, spelling, and punctuation.
• Basic knowledge of modern office practices, materials, and procedures.
• Basic knowledge of medical examination, diagnostic and treatment room procedures.
• Basic knowledge of insurance requirements and procedures.
• Knowledge of medical terminology.
• Proficient with general math skills.
• Comply with all HIPAA, OSHA, Compliance, and IT standards and policies.

The Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

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• Entry level

• Full-time

• Health Care Provider

• Hospitals and Health Care