Key Account Manager

Key Account Manager

The Key Account Manager (KAM) owns the retention, commercial growth, and long-term success of North Star's existing Contract Development and Manufacturing Organization (CDMO) customer relationships within the radiopharmaceutical therapy (radioligand therapy / targeted radiotherapeutics) space. This individual serves as the primary commercial point of contact for an assigned portfolio of active biopharma and biotech customers across the development, clinical, and commercial lifecycle of radio therapeutic programs, from existing clinical-supply agreements through commercial launch and long-term supply.

Responsibilities include:

• Serving as the primary commercial lead for assigned CDMO customer accounts, building executive-level relationships and acting as the voice of the customer across North Star.
• Developing and executing strategic account plans that drive customer retention, account growth, contract renewals, and long-term partnership success.
• Identifying, negotiating, and closing expansion opportunities within existing accounts, including new programs, services, manufacturing capacity, and development-to-commercial transitions.
• Leading commercial negotiations for contracts, pricing, renewals, amendments, change orders, and scope expansions in collaboration with Finance and cross-functional stakeholders.
• Managing account revenue forecasts, opportunity pipelines, growth plans, and renewal activities to achieve commercial objectives.
• Partnering closely with Program Management, Operations, Quality, Regulatory, and Technical teams to ensure customer commitments are successfully delivered and customer issues are effectively resolved.
• Leading Executive Business Reviews and commercial strategy discussions, providing customer insights, market intelligence, competitive positioning, and growth recommendations.

Early Development includes:

• Developing a working understanding of North Star's CDMO capabilities, assigned customer accounts, active programs, contractual commitments, and key internal stakeholders.
• Building initial relationships with Program Management, Operations, Quality, Regulatory, Supply Chain, Finance, Technical teams, and assigned customer contacts.
• Establishing account review routines, CRM discipline, renewal visibility, and escalation pathways for assigned accounts.

After 6 months you will:

• Own and actively manage strategic account plans for assigned customers, including retention risks, renewal timing, growth opportunities, and relationship strategy.
• Lead commercial discussions, customer escalations, and cross-functional account actions with increasing independence and documented follow-through.
• Maintain accurate forecasts, opportunity pipelines, account health updates, and expansion plans that support commercial planning and leadership visibility.

Qualifications include:

• Bachelor's degree in life sciences, business, or a related field required.
• Seven (7) years of experience in key account management, strategic account management, or customer success within a CDMO, CMO, pharmaceutical, or biotech environment, with primary responsibility for retaining and growing existing customer relationships.
• Demonstrated track record of retaining strategic accounts, growing revenue within an existing customer portfolio, leading contract renewals, and negotiating complex, multi-year commercial agreements.

• Advanced degree such as an MBA or MS preferred.
• Prior experience in radiopharmaceuticals, nuclear medicine, radioligand therapy, or a related regulated manufacturing environment strongly preferred.

Please note the company cannot provide immigration-related sponsorship (including H-1B status, O-1 status, Optional Practical Training support, etc.) for this position. Each successful applicant will be required to complete the Form I-9, Employment Eligibility Verification, demonstrating both identity and employment authorization, on or before the first day of employment. Under federal law, only truthful information may be provided on the Form I-9.

Benefits include:

• Medical, dental, and vision insurance
• Healthcare Flex Spending Account (FSA) and Dependent Care FSA
• Company-paid short-term and long-term disability
• Company-paid life insurance & AD&D coverage
• Pet insurance
• 401(k) match
• Paid holidays and paid time off (PTO)
• Paid parental leave
• Bonus plan
• Equity Incentive Program

Working conditions may include:

• Exposure to varying temperatures, both indoors (heated/air-conditioned spaces) and…