Key Account Manager, Established Accounts

Overview Join the best radiopharmaceutical company in the world!

If you’re looking to make an impact while building a meaningful career in a specialized, fast-growing field, North Star Medical Radioisotopes is the place to do it. North Star Medical Radioisotopes is a growing, commercial-stage company focused on advancing patient care by providing therapeutic radioisotopes and novel radiopharmaceuticals to detect and treat cancer. At the forefront of North Star’s technological innovation is scientific excellence, using first-in-kind electron accelerator technology and integrated campus capabilities to drive progress in radiopharmaceutical manufacturing.

Our work is driven by a meaningful mission—advancing life-saving radiopharmaceutical development and ensuring a reliable supply of critical medical isotopes for patients in need. As a rapidly growing organization operating on the cutting edge of science, we offer exceptional career growth and professional development opportunities, supported by world-class facilities and a competitive benefits package.

Position The Key Account Manager, Established Accounts owns the commercial success of North Star’s current, existing Contract Development and Manufacturing Organization (CDMO) customer relationships within the radiopharmaceutical therapy (radioligand therapy / targeted radiotherapeutics) space. This individual serves as the primary commercial point of contact for an assigned portfolio of active biopharma and biotech customers across the development, clinical, and commercial lifecycle of radio therapeutic and radio diagnostic programs — from existing clinical-supply agreements through commercial launch and long-term supply.

The Key Account Manager, Established Accounts is accountable for retaining and growing North Star’s existing accounts: building executive-level trust, expanding the scope of work within current customer relationships, leading commercial and contract negotiations, and ensuring existing customers experience North Star as a strategic, reliable partner for isotope supply, drug substance/drug product manufacturing, and radiopharmaceutical development services. This role is focused on North Star’s current CDMO customer base;

identifying and closing new-logo customers is owned by the Business Development function.

This role works in close partnership with Program Management, which owns operational execution of customer programs. The Key Account Manager, Established Accounts owns the commercial relationship and growth trajectory of each existing account;
Program Management owns delivery against contractual commitments. This role reports to the Senior Director, CDMO.Responsibilities Serve as the primary commercial lead for assigned CDMO customer accounts, building and maintaining executive-level relationships while acting as the customer's advocate across internal functions.

Develop and execute strategic account plans that align North Star's radiopharmaceutical manufacturing, isotope production, development, and commercial capabilities with customer objectives.

Drive customer retention, satisfaction, and revenue growth by identifying expansion opportunities, managing account pipelines, and forecasting revenue across existing accounts.

Lead commercial negotiations for contracts, pricing, statements of work, renewals, and scope changes in partnership with Finance, Program Management, and senior leadership.

Partner cross-functionally with Operations, Quality, Regulatory, Technical, and Program Management teams to ensure successful customer onboarding, project execution, and delivery of commercial commitments.

Lead executive business reviews and support proposal development by providing customer insights, competitive intelligence, and…