Permanant Supportive Program Coordinator

Responsible to the Program Manager and Program Director for oversight of services to homeless and those at imminent risk of homelessness in Rock and Walworth Counties. Individual will coordinate the delivery of effective case management services and ensure program integrity. Individual will assist participants in developing self‑sufficiency skills and achieving housing stability.

• Initiative: Self‑starter requires minimal supervision, requests additional assignments or responsibilities; suggests and implements improved work methods.
• Relationships: Projects a positive attitude and relates effectively with others to build strong working relationships built on a foundation of honesty, compassion and respect. Promotes and maintains appropriate professional boundaries.
• Problem Solving: Identifies problems, secures relevant information, and implements solutions.
• Planning and Organizing: Establishes and manages work priorities; efficiently allocates time and utilizes available resources appropriately; effectively handles multiple assignments.
• Attention to Safety: Assists in the creation of a safety culture by working in a safe manner; reports unsafe situations and accidents; follows safety procedures; requests and uses safety equipment and safety techniques; and participates in safety training.
• Attendance/Punctuality: Team member is on time and prepared for meeting with participants and stakeholders internal and external to the organization. Regular scheduled attendance is mandatory.

• Meet face‑to‑face with participants at a frequency as required by program funder through home or office visits.
• Assess participants' strengths, needs, and goals and develop correlating Housing Stability Plans.
• Notify the homeless liaison at school of origin and school in district of family's situation once a release is obtained.
• Support and monitor participants in achieving action steps toward self‑sufficiency goals identified in the Housing Stability Plan.
• Ensure participant awareness of behaviors that may put their housing and further program participation at‑risk.
• Maintain confidential individualized files for each participant with all program‑required forms/paperwork and up to date case notes.
• Coordinate participant program services with internal and external service providers.
• Complete required forms, paperwork and documentation associated with operation of program services.
• Perform data entry of required participant information into
  -HMIS and CAP
  60 in a timely manner.
• Work on leasing issues.
• Monitor program unit conditions for safety, cleanliness, and maintenance monthly during home visits.

• Provide leadership to program staff including facilitation of individual/group meetings to review case status, service delivery plans, data, and reporting requirements.
• Provide support and assistance to other housing staff as needed.
• Ensure case management responsibilities are being effectively carried out.
• Ensure staff compliance with program service requirements.
• Oversee the participant transition process; entry and exits.
• Review and make recommendations to Program Manager regarding participant related issues involving disciplinary actions, termination, program policy exceptions and consumer complaints.
• Provision of guidance on team spending to meet budget and funder requirements.
• Work with Program Manager to identify areas of concern related to overall provision of effective case management services, services to specific participants and program service‑related challenges or barriers.
• Participate in local and state program meetings/trainings as requested (WIBOS, HUD trainings, etc.)
• Assist with the development and implementation of program improvements.
• Establish linkages with community agencies and service providers collaborating with them to enhance program services. Provide presentations as requested.
• Provide support on funder applications, presentations and monitorings.
• Assist the Program Manager in completion of required reports.

• Build and maintain working relationships with other service providers related to…