T Mobile Authorized Retailer Store Manager

T Mobile Authorized Retailer Store Manager

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Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Overview:

As a Retail Store Manager, you’re ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world. You will be responsible for all operations of a T‑Mobile retail store, including hiring, scheduling, training, marketing, asset prevention, and team leadership.

Job Responsibilities:

• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer’s experience within the T‑Mobile brand & expectations.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, managing sales tracking and implementing new store programs and initiatives.
• Always maintain a neat clean organized store environment.
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T‑Mobile Brand, and digital technology.
• Support your team through development, training, mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment.
• Responsible for the overall productivity results in the store, drive operational efficiencies to minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
• Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Ensure store employees meet and/or exceed defined, monthly success measurements.
• Meet or exceed sales goals for the store.

The experience you’ll bring:

• 2 years wireless retail experience, high volume preferred
• Bachelor’s degree, preferred

Knowledge, Skills and Abilities:

• Communication (Required)
• Microsoft Office (Required)
• Store Management (Required)
• Store Operations (Required)
• Customer Service (Required)

Requirements:

• 2‑4 years Management experience in retail sales (Required)
• 2‑4 years Sales & sales management experience (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

Se prefieren hablantes bilingües de español, pero no se requieren.

What’s in it for you:

• Competitive base pay, plus commission
• Benefits for part‑time and full‑time associates
• Medical, dental and vision benefits
• 401K Plan
• Generous paid time‑off programs
• Phone service discounts
• Serious growth potential for your career

Our Commitment to Diversity:

We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and culture forward. At Luna Wireless we are dedicated to building a diverse, inclusive, and authentic workplace, and all individuals are encouraged to apply. We are an equal opportunity employer and welcome everyone to our team.

Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: Wireless Services

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